Loan Originator (LO)

Job Summary

The Loan Originator guides customers through the loan process from start to finish, as well as decides if the loan is approved. This role reports to the Loan Originations Supervisor and guides clients through the application process, provides information about available loan products, verifies eligibility for loans, and helps clients understand their options.

Job Functions

• Facilitates the lending process by assisting new and returning clients with loan applications, obtaining personal and financial information, describing types of loans, ensuring all documentation is complete and accurate, and coordinating with various stakeholders to expedite loan approvals.
• Helps determine appropriate loan products for individual home buyers; obtains leads through Retail Home Centers.
• Presents or communicates credit terms for the purpose of negotiating prospective credit approvals required as part of the loan process.
• Safeguards compliance with lending regulations, internal policies, regulatory standards, and industry best practices throughout the loan origination process.
• Maintains organized records of loan applications, correspondence, and related documentation.
• Evaluates applicant financial information, including income, assets, liabilities, and credit history, to determine loan eligibility and risk level.
• Decides mortgage loan applications based on borrower qualifications, creditworthiness, and adherence to lending guidelines and communicates decision with applicant; approves loans up to $175k for home only or $275k for land and home.
• Identifies and mitigates potential risks associated with loan applications, such as fraud, misrepresentation, or inadequate collateral.

Communication, Collaboration & Relationship Management

• Communicates effectively with clients, loan officers, underwriters, and other stakeholders to coordinate loan processing and resolve any issues or discrepancies.
• Identifies opportunities for process improvement and efficiency enhancement in loan processing and customer service delivery.
• Communicates underwriting decisions and requirements effectively with loan officers, processors, and other stakeholders.
• Provides explanations and guidance to resolve any issues or discrepancies.
• Navigates challenging situations and achieves mutually beneficial outcomes for all parties involved using negotiation techniques and conflict resolution strategies.
• Buys and maintains positive relationships by exhibiting consistent reliability, transparency and integrity with clients, referral partners, and other stakeholders to foster repeat business, referrals, generate leads, and cultivate new business opportunities.
• Addresses issues and resolves conflicts in a timely and diplomatic manner, maintaining positive relationships and promoting client satisfaction any time issues arise during the loan application process.

Qualifications

• Education: Bachelor’s degree or equivalent experience required.
• Experience: 0 experience with bachelor’s degree or 4 years related experience with high school diploma or equivalent.
• Licensing: Nationwide Multistate Licensing Systems (NMLS) licensing for assigned states required.
• Basic computer skills with ability to type at least 25 wpm.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Exhibit adaptability and flexibility in adjusting communication styles and approaches to accommodate diverse personalities, preferences, and cultural nuances.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Able to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Able to work in a team environment.
• Knowledge of AS/400, Word, and Excel a plus.

Physical Demands

• Must be able to remain in a stationary position 75% of the time.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Will be communicating 90% of the time over the phone.
• Must be able to exchange accurate information at all times.
• Must be able to identify and assess account status and determine appropriate process.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

Benefits

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree.
• Professional development and promotional opportunities.
• Competitive bonus programs.