Loan Originator Assistant

About the role

At Envoy Mortgage, part of the PLACE family of companies, we build a best-in-class mortgage experience. This role is for a Loan Originator Assistant who supports the full lifecycle of loans from application to close.

Responsibilities

• Facilitate the completion of loan applications and coordinate collection of documentation including credit reports, run DU/LP/AUS, prepare loan files for processing, and send closing cost worksheets to borrowers.
• Serve as a primary point of contact coordinating discussions between the Loan Originator, referral partners, and clients throughout the full lifecycle of the loan process.
• Promote Envoy's products to Real Estate Agents, home buyers, and referral sources while tracking and managing follow-ups consistently.
• Aid Loan Processors with putting scenarios together for prospective clients by researching client scenarios against underwriting and investor guidelines.
• Manage a pipeline of conventional, FHA, VA, and USDA loans along with 203K and reverse mortgage products.
• Request and gather relevant information and documents from borrowers to complete loan applications, structure, and all required disclosures.
• Enter loan applications into the Loan Origination System (LOS) and assign to the appropriate Originator or LOA.
• Review all loan package paperwork for inconsistencies, omissions, and inaccurate income calculations, reporting any errors to the Originator immediately.
• Call and obtain conditions from borrowers and Realtors to clear conditions as necessary, keeping transactions moving toward close.
• Maintain a pipeline of conventional, FHA, VA, USDA, 203K, and reverse mortgage loans.
• Communicate loan approvals by sending pre-approval and commitment letters to all parties involved in the transaction.
• Carefully coordinate closing details with clients including final payment, rate, and cash to close figures.
• Review all closing statements and compare to signed loan estimate worksheets before signings, correcting any discrepancies.
• Create and deliver disclosure and re-disclosure packages to borrowers and document all required receipts.
• Facilitate timely closings by working directly with the Title Company and client to schedule and confirm all closing logistics.
• Order appraisals and third-party services including VOE, Title, certifications, and related documents to create complete loan packages for processing.
• Develop a complete working knowledge of Envoy's products, systems, competitive advantages, processes, policies, and procedures.

Requirements

• 3 to 5+ years of experience as a Loan Originator Assistant, Loan Partner, Processor, Loan Officer, or Underwriter preferred.
• A high school diploma or equivalent required; Bachelor's degree is a plus.
• Working knowledge of Desktop Underwriter/Desktop Originator (DU/DO), Loan Prospector (LP), and originating systems; Encompass experience strongly preferred.
• Proficiency in Microsoft Excel, Word, and Outlook.
• A strong understanding of the residential mortgage banking process including conventional, FHA, VA, USDA, 203K, and reverse mortgage products.
• Ability to analyze issues and create effective resolutions while managing multiple loan files concurrently.
• Exceptional follow-up, time management, and verbal and written communication skills.
• Excellent customer service skills and genuine comfort working in a team environment.
• A self-starter mentality — reliable, detail-oriented, and able to resolve issues without being prompted.
• Social media savvy and a forward-thinking approach to client relationship management.
• Availability to work CST/EST hours is preferred.