Loan Ops Customer Service Representative

Responsibilities

• Handle telephone inquiries and research requests from internal and external customers (e.g., loan payoffs, payment history requests, billing disputes, and interest calculations) and perform appropriate follow-up tasks including ongoing communication with the requestor
• Handle Credit Bureau disputes within the allotted time frame
• Prepare letters to customers as appropriate
• Complete loan information requests from the government or other financial institutions
• Process all return mail for the entire Loan Operations department
• Cooperate with other members of the department to achieve departmental goals
• Other related duties as assigned or directed

Qualifications

• High School Diploma or GED required
• Professionalism
• Effective verbal and written communication skills
• Attention to detail
• Ability to multi-task
• Ability to work accurately in a time-sensitive environment
• Excellent computer and typing skills
• Research and problem-solving skills
• Proficient in Word and Excel
• Prior experience in related field preferred

Benefits

Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer who fully embraces diversity - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.