Loan Operations Processor

About the role

Provide assistance to loan officers and staff in all aspects of loan origination, servicing and maintenance through the life of the loan cycle.

Responsibilities

• Data entry of new loans, disbursements, payments, and payoffs.
• Maintain and process real estate loan escrow transactions and accounts.
• Verify accurate loan input and maintenance.
• Prepare and/or assemble loan documentation.
• Process extension and deferral agreements.
• Verify accuracy and compliance of loan documentation.
• Monitor for adequate insurance coverage on loan collateral.
• Complete and retain all compliance-related documents especially as related to flood, RESPA, HMDA, Regulations B and Z.
• File, maintain, archive, retrieve and monitor loan documents whether electronic or hard copy.
• Scan and index loan documents.
• Ensure the bank’s lien position through timely recording of liens and perfection of collateral positions.
• Respond to credit inquiries.
• Prepare various reports.
• Answers telephone and written inquiries concerning loan processing and information.
• Resolve customer complaints or inquiries in a tactful, effective manner.
• Assist customer contact personnel with queries and activities to improve overall services to bank customers.
• Back-up and assist other loan operations personnel.
• Participate in bank/community activities.
• Maintain knowledge of and ensure compliance with Bank Secrecy Act.
• Cross-sell bank products and services as appropriate.
• Complete required annual training and maintain knowledge relevant to the role.
• Participate in bank and community initiatives to strengthen visibility and reinforce Firstar’s commitment to the communities it serves.
• Perform additional responsibilities as assigned in support of the Bank’s priorities and objectives.