Loan Officer

Auto Refinance Loan Officer (Inside Sales) – North Austin, TX. Full‑time, in‑office role turning warm auto‑refinance applications into funded loans. You will work with customers who have already applied to refinance their vehicle, handling the process from the first conversation through funding.

Responsibilities

• Work warm auto‑refinance applications from first conversation through funding.
• Speak with customers by phone throughout the day to understand their goals and financial situation.
• Present loan options clearly and confidently.
• Navigate customer concerns, questions, and objections.
• Follow up consistently on applications, documents, signatures, and lender requirements.
• Manage an active pipeline without letting opportunities fall through the cracks.
• Collaborate with lenders and internal teams to move loans toward funding.
• Build knowledge of auto finance, credit, underwriting, and lending guidelines.
• Compete toward individual and team production goals.

Qualifications

• Experience in inside sales, automotive, financial services, insurance, roofing, solar, wireless, logistics brokerage, merchant services, or other commission‑driven sales.
• Comfortable spending a significant portion of the day on the phone.
• Persistence – don’t give up after one unanswered call or one objection.
• Ability to balance sales conversations with organization and follow‑through.
• Receptive to coaching and able to apply feedback quickly.
• Motivated by goals, competition, and earning potential.
• Desire for a career where increased knowledge and skill directly impact income.
• Bilingual English/Spanish is a plus, but not required.

Pay

During training: $17 per hour while learning the process, systems, lenders, and sales approach.

After training: $10 per hour base plus uncapped commission.

Average annual earnings are around $70,000; strong performers can earn six figures, with top Gravity Lending loan officers earning $200,000 +.