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Jobs · Finance · Wisconsin

Loan Officer Assistant (Lead to Contract)

Guild Mortgage · Madison, WI · 1 wk ago
Finance$21–$25/hrFull-time

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

About the role

The Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role performs the Lead to Contract duties.

Responsibilities

  • Act as a primary point of contact for the customer for licensed activity, for the loan officer.
  • Assist originator in appointment setting with prospective and new applicants.
  • Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.
  • Set and confirm appointments for originator and manage calendar.
  • Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.).
  • Send new clients online pre-qualification link on behalf of originator.
  • Assist the originator with obtaining an accurate and thorough 1003.
  • Analyze customer’s credit and financial scenario and determine appropriate loan product(s).
  • Run credit on loans assigned to an originator.
  • Run AUS findings and prepare the Initial Fee Worksheet.
  • Pull and prep web applications and other duties; including updating credit reports and AUS findings.
  • Request status updates from pre-approved clients and referral sources (weekly calls).
  • Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.
  • Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
  • Manage monthly compliance-approved email marketing to realtors.
  • Act as a primary point of contact for the customer, keeping the customer informed throughout the process, subject to Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.
  • Price loan in accordance with Guild’s policies and communicate fees to operations team.
  • Quote rates and make commitments regarding locking to customer.
  • Maintain referral source relationships through quick response time and excellent customer service.
  • Prepare and send thank you cards to referral sources and new clients.
  • Collect supporting documentation from customer, gathering necessary documentation for pre-approval.
  • Act as a point of contact for the customer and referral source, keeping them informed throughout the process.
  • Discuss product features with customer.
  • Perform other duties as assigned.
  • Per GUILD company policy and in accordance with investor underwriting guidelines, this role is prohibited from submitting documents to underwriting and ordering written (non-third party) employment, income, deposit, mortgage or rental verifications under any circumstances.

Requirements

  • High school diploma or equivalent is preferred, along with at least two years of experience in Mortgage lending or related field.
  • Active MLO licensing required.
  • Ability to manage multiple priorities; strong detail orientation and highly organized.
  • Works with a strong sense of urgency and responsiveness.
  • Passionate about delivering excellence in customer service.
  • Demonstrated patience and professionalism when interacting with both internal and external customers.
  • Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.
  • Strong verbal and written communication skills.
  • Basic math skills.
  • Ethical, with a commitment to company values.

Skills

  • Excellent verbal and written communication skills.
  • Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment.
  • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.
  • Commitment to company values:
    • Customer Service - Proactive attention to each person
    • Integrity - Do and say what's right
    • Respect - Treat others with dignity
    • Collaboration - Listen and work together
    • Learning - Seek knowledge and strive for improvement
    • Excellence – Deliver the unexpected

Supervision

No direct or indirect reports. Low level of independent judgment and discretion used in decision-making; executes standard core job responsibilities with only minor variation and escalates more complex issues for advice and resolution.

Work Environment

  • Travel: 0%
  • Physical: Work is primarily sedentary; mobility in an office setting.
  • Manual Dexterity: Frequent use of computer keyboard and mouse.
  • Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
  • Environmental: Office environment – no substantial exposure to adverse environmental conditions.

Pay

Target Salary Range: $21 - $25/hr. This position offers eligibility for incentive compensation. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Benefits

  • Medical, dental, vision, life insurance, AD&D, LTD
  • 401(k) with employer match

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