Loan Officer Assistant II / Processor (Shared Resource)

About Us

We're Rain City Capital - a private real estate lender. We put our borrowers first, which is how we've built our business almost exclusively on word-of-mouth referrals. No two workdays are the same, so our team is comprised of individuals who aren't afraid to roll up their sleeves and take care of business. Our sales team is fueled by new ideas and a fresh approach to simplifying the financial industry by putting the relationship before the transaction. We need to quickly expand our sales team to handle an abundance of leads, so we're looking for an assistant to support our top-performing loan officers so they can focus on closing more deals.

About You

You have experience as a loan officer assistant or processor and are driven to help others excel with a proven track record of building and maintaining client relationships. You're self-driven, responsible, easily adaptable to change, and skilled in multitasking and follow-ups. You're organized and enthusiastic about our company and customers and prepared to represent our mission statement of Real and Lasting Mutual Success.

About the Role

This is a full-time, hourly, non-exempt position. The Loan Officer Assistant role is part of a shared LOA Pool, supporting multiple Loan Officers on private lending transactions (Bridge, Bridge + Reno, DSCR, and Ground-up Construction). The LOA owns file building from application through underwriting submission, handling borrower communications, document collection, and loan processing.

Reports to: Processing Manager. Supervisory responsibilities: None.

Responsibilities

• File Building & Setup: Open new loans in the loan origination system; ensure all required fields are populated accurately; collect borrower documentation (entity docs, financials, asset statements, property information); request and follow up on signed loan applications; order appraisals and any required inspections; maintain a clean, organized loan file at all times - every condition documented and traceable.
• Borrower Communication & Follow-Up: Serve as the borrower's primary point of contact for documentation requests and status updates; respond to borrower inquiries within one business day; flag escalations to the assigned LO promptly; manage the conditions list - follow up on outstanding items proactively, not reactively; coordinate signing logistics, send wire instructions, and confirm receipt of closing documents.
• Loan Processing: Process loan files ensuring completeness, accuracy, and adherence to guidelines; order and track all third-party services (appraisals, title, insurance, flood, VOEs, etc.) and follow up to ensure timely receipt; collect and review insurance policies for required coverage; verify borrower documentation (loan application, background, assets, credit, entity docs, OFAC checks, etc.) against guidelines requirements; identify and clear conditions; collect and verify property information such as flood information, taxes, county records, and lease agreements (as applicable); maintain accurate, up-to-date loan data in the LOS and pipeline reports; communicate proactively with the Sales Director, title, escrow, and other internal/external partners to resolve issues and keep loans moving toward closing.
• Pod Collaboration: Work across multiple Loan Officers in the shared pool - typical assignment of