Loan Insurance Analyst I

Role Responsibilities

• Review and analyze annual insurance renewal documents for assigned loans.
• Execute assigned reviews of annual insurance renewal documents for an assigned portfolio of standard loans, following established procedures and guidelines.
• Apply established procedures to complete assigned work, escalating non-routine, complex, or higher-risk issues to more senior team members for resolution.
• Evaluate insurance policies for compliance with loan documents, servicing agreements, and investor standards, applying standard review processes.
• Identify insurance deficiencies and determine appropriate follow-up actions within established guidelines, escalating non-routine or higher-risk issues as needed.
• Maintain accurate and timely insurance data within internal systems in accordance with established processes.
• Respond to inquiries from agents, borrowers, and internal customers within 48 hours, escalating complex or unresolved issues when appropriate.
• Maintain regulatory accuracy for flood packages, audits, and compliance tasks, adhering to defined procedures.
• Support audit requests, loan sales, and special projects as assigned.
• Provide cross-training and backup coverage for team members.
• Participate in ongoing training and cybersecurity compliance.
• Identify and communicate potential opportunities for operational improvements.

Minimum Qualifications

• 1–3 years of experience in insurance, lending, banking, customer service, administrative support, or a related field.
• Foundational knowledge of financial services, insurance industry, or loan processes is preferred.
• Exposure to any of the following areas is beneficial, but not required:
• Insurance documentation and policy review
• Mortgage or loan servicing processes
• Real estate or commercial lending
• Financial institutions or regulatory environments
• Experience with loan servicing or insurance tracking systems (e.g., McCracken/Strategy) is beneficial but not required.
• Ability to follow established processes, work with guidance, escalate issues as needed, and effectively respond to inquiries.
• Internship or academic experience in a related field is a plus.

Education

• A high school diploma or GED is required.
• An associate degree or bachelor’s degree in Business, Finance, Insurance, Risk Management, Real Estate, or a related field is preferred.

Licenses/Certifications

• Exposure to or completion of coursework or training in the following areas is beneficial, but not required:
• Associate in general insurance (AINS) or other introductory insurance coursework
• Mortgage Bankers Association (MBA) or Real Estate Finance coursework
• Federal Emergency Management Agency (FEMA) and/or National Flood Insurance Program (NFIP) flood insurance training
• Introductory insurance, risk management, or compliance courses (e.g., via The Institutes)