Loan Closer I

Essential Duties & Responsibilities

• Coordinate the preparation and input of documents required to ensure closing of Association refinance mortgages, HELOCs and consumer loans.
• Schedule and conduct loan closing interviews with Association borrowers on all types of mortgage and consumer loans.
• Disburse funds at closing after receiving clearance.
• Gather, prepare, and process documentation required to close refinance mortgage loans, HELOCs and consumer loans.
• Clear title on property securing loans, pay off current liens, pay taxes due and obtain documentation of the resulting cleared title.
• Work with escrow companies to ensure documents prepared are in compliance.
• Prepare Loans-to-One Borrower documentation.
• Review and audit loan files for federal lending regulation compliance.
• Maintain and follow up on loan files in pending status.
• Provide backup duties in the absence of other Loan Closers and lending staff.
• Perform other duties as assigned.

Requirements

• Excellent public and customer relations skills to effectively communicate with internal and external customers, determine needs, and maintain confidence.
• A thorough understanding of banking regulations and Association policies and procedures with demonstrated ability to interpret and apply policies and regulations quickly and independently.
• Organizational skills and composure.
• Flexibility and adaptability to prioritize a fluctuating workload in a customer-driven environment.
• Utilize analytical techniques and exercise independent judgment to identify strategies to solve problems and complex customer needs.
• Exceptional written and verbal communication skills including the ability to clearly communicate and explain complex banking, lending and legal regulations and documents.
• Proficiency in basic computer programs with ability to learn new software.
• Exercise customer confidentiality and discretionary judgment.
• Read, write, speak, and understand English well.
• Perform basic calculations.

Qualifications

• A high school diploma, GED or equivalent skills and training.
• Prior customer service experience.
• One year experience in loan origination or servicing of real estate loans preferred.
• Must be bondable.