Loan Assistant in Gladewater

Essential Duties And Responsibilities

• Understands and complies with regulatory requirements for financial transactions, specifically BSA and CIP.
• Exhibits superior customer service as an Austin Bank team member.
• Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
• Helps promote a loyal relationship between the customer and Austin Bank.
• Participates in developing a teamwork atmosphere with co-workers by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
• Stays abreast of company communications by reading publications, announcements, and company emails, etc.
• Takes advantage of appropriate communication channels regarding bank-related business matters.
• Develops personal skills and capabilities through on-going training, as provided by the company or elsewhere, subject to Company approval.
• Upholds and safeguards the organization’s values, particularly relating to ethics, integrity, and confidentiality, both internally and externally.
• Greets customers and provides superior customer service.
• Processes loans.
• Interviews prospective customers for loans.
• Attends loan closings.
• Answers telephone and provides information to callers or routes calls to appropriate person and places outgoing calls.
• Greets visitors, ascertains the nature of business, and directs visitors to appropriate persons.
• Schedules appointments, composes and types correspondence, reads and routes incoming mail, and performs other administrative and clerical duties.
• Aids in coordinating departmental activities.
• Initiates appropriate action required to expedite task completion.
• Fills out correspondence and other records.
• Maintains files.
• Resolves matters of a routine nature to conserve supervisor's time.
• Maintains ticklers pertaining to loans.
• Maintains loan exception list.
• Obtains credit reports.
• Handles confidential and sensitive information with proper discretion.
• Explains, promotes, and/or sells bank products or services.
• Prepares required reports and files as necessary.
• Notarizes documents.
• Verifies port activity and file maintenance.
• Cross-trains in other areas to provide assistance as needed.
• Provides superior customer service.
• Reports to work regularly and promptly.
• Maintains established department and Bank policies, procedures, and objectives and quality assurance.
• Enhances professional growth and development through participation in in-service meetings, current literature, etc.