Loan Assistant III

About the Role

At SouthState, individual contributions are recognized, potential is cultivated, and team members are inspired to achieve their greater purpose. This position supports commercial lending operations, assisting in tracking and managing a pipeline of increased loan volume and/or loan complexity.

Primary Responsibilities

• Assist in tracking and management of a pipeline of increased loan volume and/or loan complexity, loan maturities, the uninsured reports, and past dues reports, ensuring timely processing and adherence to deadlines.
• May be asked to coach, mentor, or train others as a subject matter expert.
• Prioritize tasks effectively to meet processing goals and customer expectations.
• Provide back-up support to other Loan Assistants to cover PTO requests and absences.
• Remain knowledgeable of all State and Federal lending and documentation regulations as well as Bank policies and guidelines, ensuring compliance.
• Collect and organize all necessary documentation from borrowers, such as income verification, credit reports, and identification.
• Input data into loan processing systems accurately and efficiently.
• Order title searches, UCC searches, appraisals, and flood certifications as needed.
• Coordinate closings with lenders, attorneys, insurance agents, and clients.
• Initiate the disbursement of closing funds and issue loan proceeds via checks and/or wires.
• Review closed and funded loans for document completion, ensuring that loans are booked in a timely and accurate manner.
• Contact settlement agents, register of deeds, and title insurance agencies to obtain post-purchase documentation, as necessary.
• Maintain a tickler system on any outstanding post-closing documentation (collateral and exception monitoring) and report on status during weekly meetings.

Lender and Customer Support

• Maintain clear and effective communication with an increased number of lenders (up to 3-4) and other stakeholders throughout the loan process.
• Provide exceptional client service through offering assistance and responding to questions and requests for information.
• Notify clients of any issues or discrepancies that may arise and assist in resolving them.

Culture Champion

• Advocate our culture by providing prompt, efficient, and exceptional customer service.
• Build internal and external relationships with customers.
• Demonstrate a commitment to the Company's core values.
• Strong work ethic, results driven, committed to meeting deadlines and achieving company and department goals.
• Participate with community organizations and in community projects.
• Actively participate in learning and development for continued personal and professional development.

Confidentiality and Compliance

• Ensure confidentiality of all sensitive material and matters, direct documents to the appropriate parties, obtain approvals as necessary, and ensure deadlines are met.
• Adhere to compliance, security, and internal guidelines and requirements for position and applicable compliance and consumer protection regulations, preventing fraud and protecting customer assets.

Skills

• Excellent time management, organizational skills, and attention to detail required.
• Excellent communication and interpersonal skills.
• Excellent computer skills required, especially Microsoft Office.
• Ability to prioritize tasks, think and work independently.
• Ability to exercise good judgment to analyze and problem solve situations that arise.
• Ability to exercise personal and professional responsibility and work with limited direction.

Qualifications, Education, and Certification Requirements

Education: A high school diploma or equivalent is required. Bachelor's degree or additional course work in banking, finance, or lending is an asset.

Experience:

• 5-6 years of experience in commercial lending documentation.
• 5-6 years of Loan Assistant II or comparable experience.

Training Requirements/Classes: Required annual compliance training, New Employee Orientation.

Physical Demands

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

Work Environment

This position could be in a cubicle or private office environment that may be loud throughout the day. If applicable, telecommuting roles — no matter if hybrid or 100% full-time telecommuting — must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology are delivered.

Travel

Travel may be required to meet with lender and/or client meetings as needed. In addition, travel may be required to attend all hands meetings, career development, site visits, acquisition/merger support, etc.

Work Location

9601 Katy Fwy., Ste. 100, Houston, Texas 77024