Loan Assistant I

About the Role

Guaranty Bank & Trust is a growing financial institution that supports innovation, promotes collaboration, and invests in employee career development. We are seeking a Full-Time Loan Assistant to join our team.

Responsibilities

• Represent the Bank in a courteous and professional manner.
• Obtain credit reports and process credit denials according to regulations.
• Take loan applications, obtain credit reports, and process credit denials according to regulations.
• Type memos, letters, and reports.
• Greet customers and assist them with routine problems.
• Accept loan payments and deposits.
• Handle incoming telephone calls and mail.
• Obtain necessary documents and legal papers for loans.
• Call and write letters to past-due customers.
• Produce loan documents and renew loans accurately and timely.
• Service loans, including payments, payoff quotes, and forwarding to lenders and/or clients.
• Maintain knowledge of banking products and services to cross-sell to customers.
• Image documents into an electronic filing system.
• Work exception reports.
• Set up meetings, conferences, and conference calls.
• Proactively monitor schedules to identify and resolve conflicts and inefficiencies.
• Comply with privacy policies and procedures to maintain customer confidentiality and information protection.
• Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
• Complete and pass all required regulatory compliance training as assigned.
• Perform additional duties and tasks assigned by management.

Requirements

• High School diploma or equivalent (required).
• Associates degree or higher (preferred).
• Minimum 2 years of customer service experience (required).
• Minimum 1 year of loan administrative experience in commercial real estate loans (required).
• Minimum 2 years of loan administrative experience in commercial real estate loans (preferred).

Skills

• Passion, commitment, and drive to improve customers’ financial lives.
• Superior time management and organizational skills.
• Ability to learn new technology, adapt to change, and demonstrate initiative.
• Professionalism in speech, demeanor, and dress.
• Team player with leadership qualities.
• Highest degree of integrity and confidentiality with sensitive information.
• Expert knowledge in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Location

Guaranty Bank & Trust in Rockwall, TX. Must live within 30 minutes of the bank's location at 2255 Ridge Rd, Ste 150, Rockwall, Texas 75087.

Physical Demands

• Often required to sit; use hands in repetitive motions to finger, grasp, handle, or feel; and talk or hear.
• Occasionally required to stand, walk, and lift or reach with hands and arms.
• Must be able to operate routine office equipment including computer terminals, keyboards, telephones, copiers, facsimiles, and calculators.
• Must routinely perform work on a computer for an average of 6-8 hours per day.
• Must be able to work extended hours or travel off-site when required.
• Must be capable of regular, reliable, and timely attendance.
• Must be capable of climbing/descending stairs in emergency situations.
• Close visual acuity required for preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading, and visual inspection.

Benefits

• Medical, dental, vision, and life insurance for employees and eligible dependents.
• Health savings account option.
• Employee Assistance Program (EAP).
• Health rewards program.
• Retirement savings plan, including 401(k) and Profit-Sharing plans.
• Short and long-term disability benefits.
• Education and training benefits.
• Discounts on banking products and services.
• Generous Paid Time Off (PTO) plan and paid holidays.

Pay

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.