Loan Administrator II

About the Role

This role is responsible for managing collateralized debt obligations and issue tracker reports to perfect, monitor and release the bank's collateral. Key responsibilities include maintaining control of the bank's collateral through accurate booking on the system of record (SOR). The Collateral Insurance Administrator II will support the ongoing management of insurance requirements for commercial and GWIM loan portfolios. This position requires strong analytical skills, sound decision-making, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Maintains data accuracy and completes all collateral processes timely
• Receives incoming loan files and reviews for compliance with bank and federal guidelines
• Maintains relationships with Relationship Administrators to ensure efficient and high-quality loan processing
• Gives technical advice and guidance to business units and interdisciplinary teams on projects
• Maintains systems of record for continued monitoring of collateral and insurance
• Works in a paperless environment and adheres to compliance guidelines
• Promotes collaboration and communicates with impact; learns and adapts quickly; holds self and others accountable for high performance standards
• Reviews collateral records and loan documentation to determine appropriate insurance requirements based on collateral type and Bank standards
• Monitors insurance coverage for commercial and consumer loan portfolios to ensure continuous compliance with Bank and regulatory requirements
• Reviews insurance policies, renewals, certificates, and related documentation for accuracy and adequacy of coverage
• Identifies insurance deficiencies and communicates required corrective actions to borrowers, insurance agents, brokers, and internal business partners
• Generates and issues insurance requirement notifications, renewal requests, and deficiency letters
• Manages insurance renewal tracking and follow-up activities to ensure timely receipt of acceptable coverage
• Evaluates coverage gaps and determines when lender-placed insurance (LPI) initiation is required
• Coordinates and monitors LPI placement, maintenance, and cancellation activities in accordance with Bank procedures
• Researches and resolves insurance-related exceptions, discrepancies, and client inquiries
• Updates and maintains insurance information within systems of record to ensure data accuracy and portfolio integrity
• Performs quality reviews and ensures compliance with Bank policies, regulatory guidelines, and operational procedures
• Partners with business units, vendors, and line of business stakeholders to support efficient resolution of insurance-related matters
• Participates in process improvement initiatives designed to enhance operational efficiency, customer experience, and risk management

Required Qualifications

• Two years in Real Estate Lending Operations or Property and Casualty Insurance industries
• Strong attention to detail with the ability to analyze and interpret insurance and loan legal documents
• Excellent organizational and time management skills, with the ability to prioritize a high volume of work
• Strong written and verbal communication skills
• Ability to research issues, identify solutions, and make sound business decisions
• Experience managing multiple tasks while maintaining a high degree of accuracy
• Ability to collaborate effectively with internal and external partners
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Teams
• Ability to learn and adapt quickly in a changing environment

Desired Qualifications

• Knowledge of property and casualty insurance requirements
• Understanding of commercial and consumer lending collateral
• Experience reviewing insurance policies, renewals, declarations pages, and certificates of insurance
• Knowledge of Bank systems and platforms such as CreditCenter, LoanIQ, EDR, or similar servicing systems
• Experience working in a paperless or electronic workflow environment

Skills

• Attention to Detail
• Customer and Client Focus
• Legal Structures and Legal Forms
• Prioritization
• Business Acumen
• Critical Thinking
• Data Collection and Entry
• Oral Communications
• Written Communications
• Quality Assurance
• Recording/Organizing Information
• Risk Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent