Live Video Teller Associate

About the role

In the Live Video Teller Associate role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose.

Responsibilities

• Connect with members and potential members by providing excellent service through technology- Video Teller Machines, chat, e-mail, inbound and outbound phone calls
• Recognize potential member needs and educate them on appropriate credit union services
• Promote a positive and professional image of the credit union
• Answer calls on a timely basis and maintain a level of consistency in responses being provided
• Absorb unusual or sensitive member relation situations and/or calls for correct and timely solution
• Interface with other CU team members to obtain information necessary for providing members with details or answers to their questions and/or improving the level of service provided

Requirements

• A flexible schedule to meet the needs of our members
• The ability to think on your feet and solve problems effectively
• The ability to provide personalized service with warmth and competence on the telephone
• Exceptional written and verbal communication skills
• Strong computer skills with the desire to learn new software and technology

Benefits

• A great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match
• Awesome starting pay of $19.14/hr, with monthly and annual incentives
• The ability to Build a Career Worth Loving

Pay

$19.14/hr

Schedule

Flexible schedule to meet the needs of our members