Live Online Teaching Assistant (Remote)

Primary Responsibilities

• Prior to the start of class, support the Lead Teacher’s upload of PowerPoint with learning objectives and any corresponding materials for the live lesson
• Take Attendance
• Set due dates and deadlines for assignments
• Document changes for NCAA courses
• Complete the Exit Slip recording form
• Support the Lead Teacher with grading
• Provide class coverage when the Lead Teacher is absent
• Provide student support during class time as needed
• At request of the teacher, send correspondence to student and/or homeschool instructor as needed related to lack of participation / absence from class or lack of assignment completion
• Obtain feedback from all Live Online class participants via surveys, email, and telephone communications
• Respond promptly to support tickets, and inquiries from parents, advisors, sales team, and instructors
• Facilitate complaint resolutions
• Ensure timely, effective communication with families, charter partners, homeschool teachers, and other stakeholders under Team Lead and Learning Ops supervision

Requirements

• High school diploma minimum; some college preferred
• Experience and skill working with Zoom similar online meeting platform
• Competency with some or all Microsoft Suite products: PowerPoint, Teams, Outlook, Word, Excel, and SharePoint
• Ability to effectively utilize Learning Management Systems (preferably Moodle experience) and learn LOC’s Edovate LMS
• Experience using tech learning tools preferred such as Classkick, Nearpod, Kahoot!, Blooket, Gimkit, Quizziz, Padlet (preferred)
• Ability to multitask on either split screens or dual monitors
• Strong independent work habits & problem-solving skills
• Dedication to customer service & program support
• Relationship building and communication skills
• Conflict and problem resolution skills