Litigation Operations Supervisor - Dallas

Key Responsibilities

• Lead, motivate, coach, and mentor a team of legal operations professionals and manage staff.
• Foster a positive and productive work environment by conducting regular one-on-one meetings, performance reviews, and professional development planning.
• Analyze existing legal workflows and identify opportunities for improvement, automation, and standardization.
• Guide the team in leveraging legal technology software (e.g., case management systems, document management systems, e-discovery tools, and communication platforms) to maximize productivity and effectiveness.
• Develop and maintain key performance indicators (KPIs) and operational metrics.
• Generate insightful reports to provide clarity on firm performance, identify bottlenecks, and inform strategic decision-making, presenting findings effectively to leadership and team members.
• Aid in the creation, communication, and enforcement of firm-wide operational policies and procedures to ensure consistency, compliance, and efficiency across the team.
• Lead and actively contribute to various operational projects, delegating tasks effectively and ensuring timely and successful completion within scope and budget, while also developing project management skills within the team.
• Support efforts to ensure operational processes comply with legal, ethical, and regulatory requirements, guiding the team in maintaining high standards of compliance.

Required Qualifications

• A profound understanding of personal injury law firm operations, including the complete lifecycle of personal injury cases from intake through settlement or litigation (e.g., pre-litigation, litigation phases, discovery, mediation, trial preparation).
• Key operational drivers and challenges specific to high-volume personal injury practices.
• The interplay between different departments (intake, case management, litigation, client relations) within a personal injury firm.

Qualifications

• A bachelor's degree is highly preferred in Business Administration, Legal Studies, Information Technology, or a related field.
• A minimum of 5-7 years of progressive experience in legal operations, or a similar leadership role within a law firm environment, preferably in personal injury.
• Demonstrated leadership experience with a proven ability to motivate, coach, mentor, and develop high-performing teams, and an insightful approach to leading and inspiring individuals.
• A proven track record of successfully implementing and optimizing legal processes.
• Proficiency with legal case management software, Microsoft Office Suite (especially Excel), and other relevant business tools.
• Superior communication, presentation, and interpersonal skills, with a high degree of emotional intelligence and the ability to effectively collaborate and influence at all levels of staff.
• A high degree of professionalism, integrity, and discretion.
• The ability to thrive in a fast-paced, high-volume environment and adapt to evolving needs, while providing stable leadership for the team.

Total Compensation Package

• Competitive salary (Base + Bonus Structure)
• Full health insurance coverage and life insurance (100% paid by the firm)
• Dental & Vision offered
• Generous paid time off and paid holidays
• 401(k) with employer matching