Litigation Claims Adjuster, Trucking

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment.

About The Role

We are seeking a skilled Litigation Claims Examiner to manage litigated files and attend trials, conferences, mediations, and arbitrations.

Responsibilities

• Investigate and gather all necessary information and documentation related to claims
• Evaluate liability and damages
• Negotiate and settle claims
• Manage litigation cases related to auto claims disputes
• Maintain electronic files
• Analyze defense counsel's performance
• Regularly report to the Claims Manager
• Collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements
• Manage legal aspects of litigated cases, including evaluation of legal process and expenses
• Analyze and review auto insurance claims to identify areas of dispute
• Attend mediations, arbitrations, and court hearings as necessary
• Communicate regularly with clients, claims adjusters, attorneys, and other stakeholders
• Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning
• Develop and maintain positive working relationships with approved defense firms and other vendors in the industry
• Review legal documents and ensure compliance with initial suit-handling plan of action
• Serve as corporate representative for discovery review and depositions
• Appear as Corporate Representative at depositions and trials when needed
• Analyze policy language and reach appropriate coverage decisions
• Draft frequent and complex coverage correspondence
• Proactively manage primarily litigated claim files from inception to closure
• Direct and control the activities and costs of numerous outside vendors including defense counsel and coverage counsel, experts, and independent adjusters
• Maintain adjuster licenses and continuing education requirements

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• 10+ years of claim handling experience, with 5+ of those years handling a pending of >60% in litigation
• Transportation litigation (rideshare, auto, trucking, etc.) experience is preferred, but those with personal lines experience should still apply if they meet all other requirements
• You are not intimidated by an attorney, even if you are not one; you drive the litigation strategy for any particular claim
• Understand transportation coverages and contractual risk transfer and additional insured forms
• Strong medical knowledge
• Sense of urgency and understanding of how to manage time-sensitive demands
• Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• Strong analytical and negotiation skills; you will conduct your own negotiations directly with opposing counsel
• Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• Ability to professionally collaborate with all stakeholders in a claim
• Active adjuster license(s) and be willing to obtain all licenses within 45 days, including completing state required testing
• Attention to detail, time management, and the ability to work independently in a fast-paced, remote environment
• Curious and motivated by problem solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development
• Willingness to travel for client and claims needs

Skills

• Highly motivated and growth-oriented
• Passionate adjuster who cares about the customer and their experience
• Empathetic, exercising empathy and patience towards everyone you interact with
• Sense of urgency at all times
• Creative in finding resolutions that are in the insured’s best interest
• Enjoys conflict in a conversational, non-adversarial manner
• Curious, wanting to know the whole story to make the right decisions early
• Anti-status quo, taking action to change things
• Communicative
• Sense of humor

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment