Litigation Claim Adjuster
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content.
Let's parse the posting:
- Title: Litigation Claims Adjuster Hybrid Work Schedule Buffalo, New York (but we don't repeat title as heading).
- About the role: The first paragraph: "Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a Litigation Claims Adjuster to join our growing Claims Legal Team in our Corporate Headquarters located in Buffalo, New York. The Litigation Claims Adjuster will become part of a dedicated team focusing on auto and general liability claims, which includes New York Labor Law, construction defect, premises and/or third-party property damage claims. This position interacts extensively with internal colleagues as well as policyholders, agents, attorneys and a multitude of claim-related service providers."
- Then some company ratings/honors: "Merchants Insurance Group Is Rated A- (Excellent) With a Stable Outlook By A.M. Best And Is Consistently Recognized As a Top Employer And High-performing Organization. Recent Honors Include Best Places to Work in Western New York (Buffalo Business First, 2023–2026)Fast Track Company (2019–2025) and Top Private Company (2019–2025)Ward’s 50® top-performing property-casualty insurer (2021–2024)Ivans Spark Award for Innovation (2024–2025)Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated". This is about the company; could be part of About the role or separate? Probably part of About the role.
- Then: "We offer a hybrid work schedule, requiring two full days per week in the office, with flexibility to work remotely or in office the remaining days. This model supports collaboration while providing flexibility and work-life balance." This is schedule info.
- Then "Essential Duties and Responsibilities include, but are not limited to:" followed by bullet list (actually sentences separated by periods). We'll treat as list.
- Then "Qualifications & Skills" heading with content: "Qualified candidates will have a 4-year degree or equivalent work-related experience.5 plus years’ experience handling commercial lines claims. Experience with New York Labor Law, construction defect and/or third-party property damage claims is a plus.Candidates with JD and insurance defense experience looking for a new career path are encouraged to apply. Ability to oversee and manage defense counsel, select and retain appropriate experts and develop appropriate resolution strategies.Professional designations or working towards industry specific designations are a plus. Exceptional organization, negotiation, verbal and written communication skills are required."
- Then "Merchants Insurance Group Pay Information" with salary range.
- Then "Merchants Insurance Group Benefits" with list of benefits.
- Then EEO boilerplate etc to remove.
We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide which sections to include.
- About the role: we have content (company description, role description). So include.
- Responsibilities: we have essential duties list. So include.
- Requirements: maybe we have qualifications? The posting lumps qualifications and skills together. Could split into Requirements (maybe experience/education) and Skills (soft skills). But we can also combine into Qualifications and Skills sections. The instruction says use headings for those categories if content exists. We have both qualifications and skills content. So we can have Qualifications and Skills separate.
- Benefits: we have benefits list. So include.
- Pay: we have salary range. So include.
- Schedule: we have hybrid work schedule description. So include.
We must not include sections with placeholder or vague content. All have specific content.
We need to output only HTML fragment, no /, no markdown fences.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. Remove boilerplate etc.
We need to format lists appropriately.
Let's extract content precisely.
About the role prose: combine the paragraphs about company and role.
Paragraph 1: "Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a Litigation Claims Adjuster to join our growing Claims Legal Team in our Corporate Headquarters located in Buffalo, New York. The Litigation Claims Adjuster will become part of a dedicated team focusing on auto and general liability claims, which includes New York Labor Law, construction defect, premises and/or third-party property damage claims. This position interacts extensively with internal colleagues as well as policyholders, agents, attorneys and a multitude of claim-related service providers."
Paragraph 2 (ratings/honors): "Merchants Insurance Group Is Rated A- (Excellent) With a Stable Outlook By A.M. Best And Is Consistently Recognized As a Top Employer And High-performing Organization. Recent Honors Include Best Places to Work in Western New York (Buffalo Business First, 2023–2026)Fast Track Company (2019–2025) and Top Private Company (2019–2025)Ward’s 50® top-performing property-casualty insurer (2021–2024)Ivans Spark Award for Innovation (2024–2025)Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated"
We could combine into one
or separate
s. Probably separate paragraphs.
Responsibilities: list of duties. The text: "Essential Duties and Responsibilities include, but are not limited to: Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.Providing a high level of customer service while managing a portfolio of complex and high exposure litigated claims involving complex liability and damage issues.Evaluating coverage by interpreting/applying policy language to claim facts and preparing appropriate and timely coverage position letters.Conducting and directing timely and quality claim investigation, evaluation and equitable settlement of all assigned claims.Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.Negotiating fair and equitable settlements directly with attorneys.Identifying risk transfer opportunities through trade contracts and/or applicable law."
We need to split into list items. Each sentence after colon seems a duty. We'll create
- for each.
Qualifications: content: "Qualified candidates will have a 4-year degree or equivalent work-related experience.5 plus years’ experience handling commercial lines claims. Experience with New York Labor Law, construction defect and/or third-party property damage claims is a plus.Candidates with JD and insurance defense experience looking for a new career path are encouraged to apply.Ability to oversee and manage defense counsel, select and retain appropriate experts and develop appropriate resolution strategies.Professional designations or working towards industry specific designations are a plus."
We could split into list items? The instruction: Use
- for any list of duties/requirements/benefits. Qualifications could be considered requirements; we can make a list. But we also have Skills separate.
Skills: "Exceptional organization, negotiation, verbal and written communication skills are required."
That's a single sentence; could be a
or list item. Since it's a skill, we could put in Skills section as
.
But we need to decide if we separate Qualifications and Skills. The posting had "Qualifications & Skills" heading. We'll split: Qualifications (education, experience, etc.) and Skills (communication, organization, negotiation, etc.). We'll treat the latter as Skills.
Thus Qualifications list items:
- 4-year degree or equivalent work-related experience.
- 5+ years’ experience handling commercial lines claims.
- Experience with New York Labor Law, construction defect and/or third-party property damage claims is a plus.
- Candidates with JD and insurance defense experience looking for a new career path are encouraged to apply.
- Ability to oversee and manage defense counsel, select and retain appropriate experts and develop appropriate resolution strategies.
- Professional designations or working towards industry specific designations are a plus.
Skills list: Exceptional organization, negotiation, verbal and written communication skills are required.
We could also include "Ability to oversee and manage defense counsel..." as qualification or skill; but it's more qualification. We'll keep as qualification.
Now Benefits: The benefits paragraph: "Welcoming and positive work environment.Colleague Appreciation events.Flexible work arrangements, including flex scheduling and summer hours.Hybrid work schedule. The Hybrid work schedule will require two full days per week in the office, with the option of working the remaining days per week at home or in the office.Competitive pay scale.Company bonus program.Generous paid time off package.Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.Tuition Reimbursement. And many more exciting company benefits!!"
We need to extract list items. Some are sentences; we can split by periods.
But note that Hybrid work schedule appears also in Schedule section; we might duplicate. However we should not duplicate content; but the benefits section mentions hybrid work schedule as a benefit. The schedule section also describes hybrid work schedule. It's okay to have both; but we should avoid repeating identical sentences. We'll keep benefits list items as they appear, but we can note hybrid work schedule as a benefit.
We'll create list items:
- Welcoming and positive work environment.
- Colleague Appreciation events.
- Flexible work arrangements, including flex scheduling and summer hours.
- Hybrid work schedule (requires two full days per week in the office, with the option of working the remaining days per week at home or in the office).
- Competitive pay scale.
- Company bonus program.
- Generous paid time off package.
- Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
- Tuition Reimbursement.
- And many more exciting company benefits.
We could keep the last as a sentence.
Pay: "Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $80,000 - $110,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications."
We'll put as
maybe multiple paragraphs.
Schedule: "We offer a hybrid work schedule, requiring two full days per week in the office, with flexibility to work remotely or in office the remaining days. This model supports collaboration while providing flexibility and work-life balance."
We'll put as
.
Now About the role: we have two paragraphs; we can put as
each.
Now we need to output HTML fragment with sections in order: About the role, Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule. (We could also include Requirements but we have Qualifications covering requirements; we could skip Requirements as we have Qualifications. The instruction says use headings for those categories if content exists. We have Qualifications and Skills; we could also have Requirements but it's
- for any list of duties/requirements/benefits. Use
for prose. We need to preserve all substantive information; do not invent or summarize away detail. Remove boilerplate etc. We need to format lists appropriately. Let's extract content precisely. About the role prose: combine the paragraphs about company and role. Paragraph 1: "Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a Litigation Claims Adjuster to join our growing Claims Legal Team in our Corporate Headquarters located in Buffalo, New York. The Litigation Claims Adjuster will become part of a dedicated team focusing on auto and general liability claims, which includes New York Labor Law, construction defect, premises and/or third-party property damage claims. This position interacts extensively with internal colleagues as well as policyholders, agents, attorneys and a multitude of claim-related service providers." Paragraph 2 (ratings/honors): "Merchants Insurance Group Is Rated A- (Excellent) With a Stable Outlook By A.M. Best And Is Consistently Recognized As a Top Employer And High-performing Organization. Recent Honors Include Best Places to Work in Western New York (Buffalo Business First, 2023–2026)Fast Track Company (2019–2025) and Top Private Company (2019–2025)Ward’s 50® top-performing property-casualty insurer (2021–2024)Ivans Spark Award for Innovation (2024–2025)Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated" We could combine into one
or separate
s. Probably separate paragraphs. Responsibilities: list of duties. The text: "Essential Duties and Responsibilities include, but are not limited to: Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.Providing a high level of customer service while managing a portfolio of complex and high exposure litigated claims involving complex liability and damage issues.Evaluating coverage by interpreting/applying policy language to claim facts and preparing appropriate and timely coverage position letters.Conducting and directing timely and quality claim investigation, evaluation and equitable settlement of all assigned claims.Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.Negotiating fair and equitable settlements directly with attorneys.Identifying risk transfer opportunities through trade contracts and/or applicable law." We need to split into list items. Each sentence after colon seems a duty. We'll create
- for each.
Qualifications: content: "Qualified candidates will have a 4-year degree or equivalent work-related experience.5 plus years’ experience handling commercial lines claims. Experience with New York Labor Law, construction defect and/or third-party property damage claims is a plus.Candidates with JD and insurance defense experience looking for a new career path are encouraged to apply.Ability to oversee and manage defense counsel, select and retain appropriate experts and develop appropriate resolution strategies.Professional designations or working towards industry specific designations are a plus."
We could split into list items? The instruction: Use
- for any list of duties/requirements/benefits. Qualifications could be considered requirements; we can make a list. But we also have Skills separate.
Skills: "Exceptional organization, negotiation, verbal and written communication skills are required."
That's a single sentence; could be a
or list item. Since it's a skill, we could put in Skills section as
. But we need to decide if we separate Qualifications and Skills. The posting had "Qualifications & Skills" heading. We'll split: Qualifications (education, experience, etc.) and Skills (communication, organization, negotiation, etc.). We'll treat the latter as Skills. Thus Qualifications list items: - 4-year degree or equivalent work-related experience. - 5+ years’ experience handling commercial lines claims. - Experience with New York Labor Law, construction defect and/or third-party property damage claims is a plus. - Candidates with JD and insurance defense experience looking for a new career path are encouraged to apply. - Ability to oversee and manage defense counsel, select and retain appropriate experts and develop appropriate resolution strategies. - Professional designations or working towards industry specific designations are a plus. Skills list: Exceptional organization, negotiation, verbal and written communication skills are required. We could also include "Ability to oversee and manage defense counsel..." as qualification or skill; but it's more qualification. We'll keep as qualification. Now Benefits: The benefits paragraph: "Welcoming and positive work environment.Colleague Appreciation events.Flexible work arrangements, including flex scheduling and summer hours.Hybrid work schedule. The Hybrid work schedule will require two full days per week in the office, with the option of working the remaining days per week at home or in the office.Competitive pay scale.Company bonus program.Generous paid time off package.Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.Tuition Reimbursement. And many more exciting company benefits!!" We need to extract list items. Some are sentences; we can split by periods. But note that Hybrid work schedule appears also in Schedule section; we might duplicate. However we should not duplicate content; but the benefits section mentions hybrid work schedule as a benefit. The schedule section also describes hybrid work schedule. It's okay to have both; but we should avoid repeating identical sentences. We'll keep benefits list items as they appear, but we can note hybrid work schedule as a benefit. We'll create list items: - Welcoming and positive work environment. - Colleague Appreciation events. - Flexible work arrangements, including flex scheduling and summer hours. - Hybrid work schedule (requires two full days per week in the office, with the option of working the remaining days per week at home or in the office). - Competitive pay scale. - Company bonus program. - Generous paid time off package. - Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars. - Tuition Reimbursement. - And many more exciting company benefits. We could keep the last as a sentence. Pay: "Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $80,000 - $110,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications." We'll put as
maybe multiple paragraphs. Schedule: "We offer a hybrid work schedule, requiring two full days per week in the office, with flexibility to work remotely or in office the remaining days. This model supports collaboration while providing flexibility and work-life balance." We'll put as
. Now About the role: we have two paragraphs; we can put as
each. Now we need to output HTML fragment with sections in order: About the role, Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule. (We could also include Requirements but we have Qualifications covering requirements; we could skip Requirements as we have Qualifications. The instruction says use headings for those categories if content exists. We have Qualifications and Skills; we could also have Requirements but it's
- for any list of duties/requirements/benefits. Qualifications could be considered requirements; we can make a list. But we also have Skills separate.
Skills: "Exceptional organization, negotiation, verbal and written communication skills are required."
That's a single sentence; could be a
- for each.
Qualifications: content: "Qualified candidates will have a 4-year degree or equivalent work-related experience.5 plus years’ experience handling commercial lines claims. Experience with New York Labor Law, construction defect and/or third-party property damage claims is a plus.Candidates with JD and insurance defense experience looking for a new career path are encouraged to apply.Ability to oversee and manage defense counsel, select and retain appropriate experts and develop appropriate resolution strategies.Professional designations or working towards industry specific designations are a plus."
We could split into list items? The instruction: Use