Litigation & Appraisal Adjuster

Litigation & Appraisal Management

• Manage end-to-end handling of HO property claims in litigation and appraisal, from assignment through final resolution, including supplements and post-resolution activity.
• Drive litigation development and strategy on the file, partnering closely with defense counsel and providing clear direction on case posture, exposure, and resolution path.
• Manage the appraisal process from invocation through award, including appraiser selection, umpire engagement, and oversight of scope and methodology.
• Make difficult, independent decisions with confidence and sound judgment, taking ownership of outcomes and escalating appropriately when warranted.

Claim Investigation & Coverage Analysis

• Conduct thorough investigations including review of policy terms, complete coverage analysis, and damages evaluation on complex HO property claims.
• Examine claims for potential subrogation opportunities and identify potential fraudulent issues.
• Issue coverage position letters, reservation of rights, and other formal claim correspondence as needed.

Estimating & File Documentation

• Independently scope and write property damage estimates using Cotality (formerly CoreLogic), applying independent technical judgment to scope and methodology.
• Critically review estimates prepared by public adjusters, contractors, and opposing experts, identifying gaps and unsupported positions.
• Prepare and maintain thorough file documentation, including coverage letters, estimates, activity notes, and settlement documentation.
• Adhere to reserving best practices and update reserves accurately throughout the life of the claim.

Negotiation & Independent Decision-Making

• Apply strong verbal negotiation skills to work through complex, high-stakes, and often convoluted claim situations — asking tough questions, identifying gaps in logic or documentation, and securing fair outcomes for all parties.
• Negotiate settlement of claims with insureds, claimants, public adjusters, attorneys, and vendors with fairness, professionalism, and confidence.

Qualifications

• 5+ years of HO claims experience, with demonstrated experience handling litigation matters from assignment through resolution.
• Proven ability to independently scope and write property estimates in Cotality — not merely reviewing estimates prepared by others, but authoring them with technical precision and scope accuracy.
• Strong verbal negotiation skills and a track record of working collaboratively with defense partners to drive the litigation strategy and resolution.
• Experience managing the appraisal process from invocation through award.
• Experience with formal claim handling, reservation of rights, coverage position letters, and related correspondence.
• Active adjuster license(s) or eligibility to obtain licenses in all required states; must maintain licensure as a condition of continued employment.
• Experience in a remote or hybrid claims environment, with the ability to work from home without distraction.
• Proficiency in Microsoft and Google productivity tools.
• Exceptional written and verbal communication skills, with the ability to communicate clearly and persuasively across diverse audiences including policyholders, public adjusters, contractors, experts, and legal counsel.
• Strong organization, time management, and multi-tasking abilities.
• Tech-savvy with comfort using high-end technology tools for adjusting.
• Able to work highly independently, make difficult decisions without constant direction, and proactively manage a complex workload in a fast-paced team environment.

Compensation & Benefits

Budgeted Salary Range: $70,000 - $90,000 USD
Full Salary Range: $60,750 - $112,250 USD

Benefits & Perks:

• Remote-First Culture
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
• Birthing parents may be eligible for additional leave through STD
• 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles

In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law.

Openly is an E-Verify Employer in the United States.

We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members.

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