Litigation and Compliance Specialist

Responsibilities

• Manage pre-litigation disputes, from initial assessment and early evaluation through resolution.
• Develop strategy based on customer file; operations insight; and knowledge of legal parameters with the oversight of the Assistant General Counsel.
• Support litigated disputes with early fact development; oversee discovery, motion practice, and resolution with outside counsel, with the oversight of the Assistant General Counsel.
• Support the Assistant General Counsel in supervising outside counsel, when appropriate, ensuring that external legal teams deliver high-quality work product within approved budgets.
• Establish and enforce billing guidelines, negotiate fee arrangements, and regularly evaluate outside counsel performance.
• Manage litigation holds, ensure compliance with document preservation obligations, and coordinate with the organization's information governance teams.
• Prepare and present regular dispute status reports, budgets, and reserve recommendations to the Assistant General Counsel.
• Design, implement, and continuously improve the organization's compliance framework, including policies, procedures, and internal controls aligned with field and operational support partners; data privacy; telecommunications; marketing and advertising technology.
• Maintain awareness of regulatory changes in these areas and provide feedback to business units to reduce future risk.
• Collaborate with customer relations leadership to develop and implement strategies, policies and procedures for the handling of customer complaints that may give rise to litigation or regulatory scrutiny.
• Serve as a key liaison between the legal department and the organization's customer relations function.
• Work closely with customer relations teams to leverage resolution of customer disputes, complaints, and escalations to bolster customer retention.
• Analyze trends in customer complaints and disputes to identify systemic issues, inform proactive measures, and provide feedback to business units aimed at reducing future customer-related risk in order to boost customer retention.

Qualifications

• A minimum of eight (8) years of combined experience in litigation and compliance support is required.
• Significant experience in a law firm, in-house legal department, or government agency is strongly preferred.
• A bachelor’s degree is required; holding an advanced degree in a related field (even without being licensed to practice law) and professional certifications such as Certified Compliance and Ethics Professional (CCEP) or equivalent credentials are a plus.
• Knowledge of civil litigation.
• Strong familiarity with the regulatory frameworks applicable to the organization's industry.
• Exceptional analytical, strategic, and problem-solving skills, with the ability to assess complex issues and develop practical, business-oriented solutions.
• Strong written and oral communication skills, as the role requires communication with both legal and non-legal audiences at all levels of the organization.
• Highly organized and detail-oriented, with the ability to manage a substantial and varied workload.
• The ability to prioritize competing demands, meet firm deadlines, and exercise sound independent judgment in a fast-paced environment.
• Proficiency with litigation management software is expected.
• Strong interpersonal and leadership skills, with a demonstrated ability to build relationships across functions - including with customer relations, sales, and client-facing business units - influence and collaborate with stakeholders at all levels, build consensus, and lead teams effectively.