Litigated Claims Specialist (General Liability)

About the role

At Zurich North America, we are seeking a Litigated Claims Specialist to join our high-performing Commercial General Liability team. If you're passionate about resolving complex issues, collaborating with sharp legal and business minds, and delivering outstanding service to clients, this role could be the next exciting step in your career. This is an excellent opportunity to advance your career with a respected global insurer while maintaining balance and flexibility in how you work.

Responsibilities

• Handle complex litigated claims from start to finish with a focus on quality, efficiency, and service excellence.
• Partner closely with internal and external counsel, underwriters, and risk professionals.
• Provide clear, timely communication to customers and stakeholders throughout the claim process.
• Ensure claims are handled in accordance with regulatory standards and company protocols.
• Own your claims portfolio while contributing to Zurich’s commitment to industry leadership and customer trust.

Requirements

• Bachelor’s Degree and 3+ years of experience in Claims or Insurance
• Zurich Certified Insurance Apprentice (including associate degree) with 3+ years of experience in Claims or Insurance
• Completion of Zurich Claims Training Program with 2+ years of experience in Claims or Insurance
• High School Diploma or Equivalent with 5+ years of experience in Claims or Insurance
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets, and products
• Proficiency in Microsoft Office

Qualifications

• 5+ years of experience handling Commercial General Liability claims
• 5+ years of experience handling litigation management
• Experience in handling commercial claims for a major insurance carrier
• Proven experience managing litigated claims, including directing defense counsel, developing litigation strategy, participating in mediations and settlement conferences, and maintaining appropriate indemnity, medical, and expense reserves
• Strong understanding of coverage analysis, compensability determinations, reserve management, and risk transfer opportunities, including contractual liability and third-party recovery

Skills

• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem-solving skills
• Excellent time management, prioritization, and multi-tasking abilities
• Experience in team collaboration and building cross-functional relationships
• Proficiency in explaining complex financial and actuarial concepts
• Ability to assess the scope and exposure of moderately complex claims