Liquor Store Associate

Job Summary

This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.

Responsibilities

• Compliance: 50% - Observes customers and checks identification for age verification, identifies customers who should not be served additional alcohol, and monitors customers to assist in preventing open containers leaving the store. Denies sale of alcohol or tobacco to underage or intoxicated customers.

• Customer Excellence: 25% - Provides continuous attention to customers' needs, greets, assists, and thanks customers in a prompt, courteous, and friendly manner, and offers product suggestions to customers when appropriate.

• Operational Excellence: 25% - Stocks and rotates department products to ensure freshness and date control, restocks and uses supply items efficiently to eliminate waste and maintain the lowest supply cost, operates department equipment and tools, operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate, keeps work area clean, orderly, and free from safety hazards, reports faulty equipment and hazards to management.

Qualifications

• Education: High School / GED Diploma preferred.

• Language: Ability to read, write, speak, and understand English, and proficiently follow instructions.

• Experience: 0 - 3 years minimum of supervisory experience required.

• Training: TIPS Training required prior to position start date.

• Equipment: Basic computer skills required to participate in online training, customer service skills, ability to work in a face-paced and busy environment, compliance with all company policies and procedures, high standard of integrity and reliability, basic computer skills, and personal protective equipment (Goggles, Gloves, Back Brace).

• Certifications & Trainings: Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking, rotation, ordering, merchandising; Pricing- Tags, Signs, Ad change; and MOD training- open and close store.