Liquor Store Associate

About the role

This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.

Responsibilities

• Compliance (50%): Observes customers and checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store. Deny sale of alcohol or tobacco to underage or intoxicated customers.
• Customer Excellence (25%): Provides continuous attention to customers' needs. Greets, assists, and thanks customers in a prompt, courteous, and friendly manner. Offers product suggestions to customers when appropriate.
• Operational Excellence (25%): Stocks and rotates department products to ensure freshness and date control. Restocks and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Operates department equipment and tools; Operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate. Keeps work area clean, orderly and free from safety hazards; reports faulty equipment and hazards to management.

Qualifications

• Education: High School / GED Diploma preferred.
• Languages: English required; English and Spanish preferred.
• Relevant Experience: 0-3 years minimum; no supervisory experience required.
• Must be at least 21 years of age.
• TIPS Training required prior to position start date.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Customer service skills.
• Ability to work in a fast-paced and busy environment.

Physical & Environmental Demands

• Physical Demands: Regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. Frequently required to reach at waist level or overhead, carry, push, or lift various loads. Occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft.
• Working Conditions: May be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid working conditions.
• Safety Risk Factors: Frequently required to twist back and/or neck, walk on slippery or cluttered floor surfaces, work with hazardous equipment and be exposed to sharp objects. Occasionally exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins.
• Required Equipment: Cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment such as racks, carts, pallet jacks, shopping carts.
• Preferred Equipment: Baler/compactor, box cutter.
• Personal Protective Equipment: Goggles, Gloves, Back Brace.
• Pulling Requirement: 250 lbs.
• Lifting Requirement: 50 lbs.

Required Certifications & Training

• Cicerone Certification
• Alcohol Compliance Training
• Tapping and Configuring Kegs
• Perfect Pour Essentials
• Beer Science & Styles
• Wine & Spirits Training
• Cigar/Humidor training
• Sampling station- wine dispenser
• DSD/Receiving- Fintech, Reclaim
• FIM (Fresh Item Management)
• Cashier training
• Cash Office training
• Service Desk- Lottery
• Grocery- stocking, rotation, ordering, merchandising
• Pricing- Tags, Signs, Ad change
• MOD training- open and close store