Linkage to Care Specialist

About the role

A Linkage to Care Specialist contributes to AHF by acting as a friendly, helpful resource to clients and community partners. For clients who are newly diagnosed with HIV and/or are not currently in care, the specialist can answer questions regarding living with HIV and disclosure of status, facilitate entrance into medical care, accompany clients to their first few appointments, make referrals to complementary services, and offer HIV testing to partners and friends. The specialist enhances AHF’s reputation by linking individuals to care and providing compassionate, non-judgmental customer service, enabling AHF to support the community at a critical and potentially overwhelming moment.

As part of their work, Linkage Specialists build and foster relationships with agencies that offer support services and those whose clients would benefit from AHF services. They act as passionate advocates for AHF’s top initiatives while ensuring the organization’s core Values and Mission remain central to their work. AHF operates in a dynamic environment with a collaborative structure where staff are accountable to multiple leaders.

Responsibilities

• Answer questions from clients about living with HIV and disclosure of status.
• Facilitate entrance into medical care for newly diagnosed or out-of-care clients.
• Accompany clients to their first few medical appointments.
• Make referrals to complementary support services.
• Offer HIV testing to partners and friends of clients.
• Build and foster relationships with community agencies and organizations.
• Act as an advocate for AHF’s initiatives while upholding the organization’s core Values and Mission.
• Work closely with testing programs to guide clients immediately after a reactive result.
• Help clients prepare for and engage in care, regardless of insurance status.
• Empower clients to be proactive in managing their health and protecting others.

Requirements

• Passion for AHF’s mission and initiatives.
• Ability to work in a collaborative, dynamic environment with multiple leaders.
• Commitment to providing compassionate, non-judgmental customer service.