Linkage to Care Specialist

About the role

A Linkage to Care Specialist contributes to AHF by acting as a friendly, helpful resource to clients and community partners.

Responsibilities

• Answer any questions regarding living with HIV and disclosure of status for clients who are newly diagnosed with HIV and/or are not currently in care.
• Facilitate entrance into medical care.
• Accompany clients to their first few appointments.
• Make referrals to complementary services.
• Offer HIV testing to partners and friends.
• Enhance the reputation of AHF by linking individuals to care and providing compassionate and non‑judgmental customer service.
• Enable AHF to be of service to the community by providing support to individuals at a critical and potentially overwhelming moment.
• Build and foster relationships with agencies that offer support services.
• Build and foster relationships with groups whose clients would benefit from AHF services.
• Act as a passionate advocate for AHF’s top initiatives.
• Ensure that the AHF Core Values and Mission stay top of mind with all that you do.
• Be nimble and able to adapt in a dynamic environment to assist in providing the best experience for clients and workplace for employees.
• Work as part of a close‑knit team to play an important role in the continuum of HIV care by bridging testing with medical care and other services.
• Work closely with testing programs and be available immediately after a reactive result to guide the client through next steps.
• In connection with healthcare centers, help clients prepare for, and get oriented to their engagement in care, regardless of insurance status.
• Assist clients through their HIV diagnosis and empower them to be proactive in taking care of themselves and protecting others.

Qualifications and Skills

• Friendly and helpful demeanor when interacting with clients and community partners.
• Passionate advocate for AHF’s top initiatives.
• Commitment to keeping AHF Core Values and Mission top of mind.
• Ability to remain nimble and adapt in a dynamic environment.
• Experience working in a collaborative organizational structure where staff are accountable to multiple leaders.
• Skill in building and fostering relationships with service‑providing agencies and community groups.
• Compassionate, non‑judgmental customer service approach.
• Ability to guide clients after a reactive HIV test result.
• Capacity to help clients prepare for and orient to engagement in care irrespective of insurance status.