Line Service Technician

About the role

We're seeking entry-level or experienced candidates with a passion for the aviation industry and a commitment to delivering exceptional customer service. As a Line Service Technician (LST), you'll play a vital role in ensuring smooth general aviation and airline operations while fostering an outstanding experience for our customers. This position requires availability for any/all shifts assigned and can include days/nights, weekends, overtime, holidays, and on-call as required. You'll be part of a professional team that takes care of clients, large and small, and powers the aviation stream at the Tweed-New Haven Airport.

Responsibilities

• Being responsible for FBO operations, including aircraft marshaling, refueling, towing, fuel handling and quality control, luggage handling, and operation of a variety of aviation ground service equipment.
• Maintain safe and secure ramp operations.
• Provide courteous and professional service to crew and customers at all times.
• Service aircraft as requested by crew and customers, including fueling, de-icing, lavatory, ground power, and potable water services.
• Understand, participate in, and excel in periods of initial, on-the-job, and recurrent training as required.
• Ensure the accuracy of reports and documents related to time worked, quality control, and other activities performed as part of the role of Line Service Technician.
• Other duties as assigned.

Requirements

• Be at least 18 years of age
• Authorized to work in the United States of America
• Valid driver's license in the State of Connecticut with no previous suspensions
• Pass a pre-employment drug screen, background check, and be capable of being issued and maintaining a SIDA airport security badge.
• High school diploma or equivalent
• Be physically capable of performing job duties, including walking, climbing, bending, kneeling, and the ability to lift up to 50 pounds without assistance.
• Flexible work scheduling, including regular and reliable in-person attendance for all scheduled shifts.
• Be able to communicate in English with others via telephone, radio, and in writing.
• Ability to prioritize multiple tasks and accomplish them effectively.
• Proactively prepare for arrivals and departures, and act as a team player in accomplishing an ever-changing list of job tasks.
• Ability to complete all required training programs.

Qualifications

Do you have prior aviation-specific experience, including customer service, fueling, or towing? Let's talk!

Benefits

• Company-sponsored medical, dental, and vision
• Retirement Savings Plan - 401(k) w/ company match
• Monthly monetary fuel commissions, based on fuel sales
• Paid time off accrual
• 40 hours of floating holiday pay

Benefits begin after a probationary period