Line Service Professional

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer interactions through phone and email
• Provide technical support to customers
• Document and escalate issues as necessary

Requirements

• Bachelor’s degree in Computer Science or related field
• 2+ years of experience in customer service or technical support
• Strong problem-solving skills
• Excellent communication and interpersonal skills

Qualifications

• Proficiency in Microsoft Office Suite
• Experience with CRM systems
• Knowledge of relevant industry standards and best practices

Skills

• Customer service skills
• Technical troubleshooting abilities
• Effective written and verbal communication

Benefits

• Competitive salary
• Paid time off
• Professional development opportunities

Pay

Salary range: $50,000 - $70,000 annually

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM