Lima, OH, Provider Liaison- Medical Assistant Temporary

About the role

Theoria Medical is a physician-led post-acute care organization that delivers value-based care in the skilled nursing facility (SNF) setting. We bring high-quality, patient-centered care directly to patients instead of having them come to us. We are at the forefront of healthcare innovation, integrating multispecialty provider services and forward-thinking technology into SNFs across the country.

Responsibilities

• Provider & Patient Visit Coordination:
  • Facilitate in-room telemedicine visits and schedule acute, follow-up, and routine provider appointments
  • Prepare and support residents during provider visits, including positioning and documentation
  • Update EHRs with medical histories to support care plans and visit encounters
• Care Coordination:
  • Support smooth transitions of care across the post-acute continuum, including referrals and follow-up appointments
  • Facilitate prior authorizations and assist residents with ACO Voluntary Alignment forms
• Patient Education:
  • Reinforce provider instructions and educate residents on nutrition, fall prevention, medication reminders, and general wellness
  • Distribute provider-approved materials and route clinical concerns to licensed staff or providers
• Documentation & Administrative Support:
  • Maintain accurate documentation in the EMR and support regulatory compliance and quality initiatives

Requirements

• Fosters a culture of best-demonstrated practices, customer and peer service orientation, measurement, performance, accountability, and continuous improvement
• Manages the Transition of Care process from admission to transition home (i.e., admission, discharge planning, and follow-up appointments)
• Serves as a resource for the patient and their family to help solidify the discharge and treatment plan
• Facilitates and clarifies the patient’s goals of care with the facilities and attending physicians
• Absorbs and communicates the [Company Name] care model to new members
• Attends Interdisciplinary Team (IDT) meetings and provides additional information on patients
• Collaborates with the Community Medical Director daily to review the appropriateness of discharge plans
• Reviews with the CMD the medical necessity of Home Health orders and DME orders, and follows up with those HH and DME agencies on their treatment plan
• Facilitates access for patients to verify their ancillary services (e.g., DME, Home Health, outpatient rehab) are in place and meeting their needs
• Coordinates with the facility’s Case Management and Social Work teams on the discharge
• Develops relationships in the admitting, ED, and Case Management departments in the facility setting
• Coordinates with the facility’s Case Management and Social Work teams on the discharge
• Develops relationships with SNF administrators
• Obtains access to clinical records in the facility setting, and reviews and facilitates medical-records transfer to [Company Name]
• May conduct home visits based on community team needs

Qualifications

• Education & Experience:
  • Graduate of an accredited Medical Assistant (MA) program
  • Certified Medical Assistant (CMA) preferred
  • Prior experience as a Medical Assistant in a clinical or care-coordination setting; Health Plan / Hospice Liaison experience preferred
  • Managed Care experience preferred
• Required Skills & Abilities:
  • Superior interpersonal skills
  • Experience charting in an EMR
  • Detail orientation
  • Problem solving, thinking autonomously, and owning the solution
  • Professional demeanor
  • Knowledge of geriatric medical practice and terminology
  • Innovative mindset
  • History of successful outcomes or quality-driven practices
  • Commitment to ethical patient care
  • Teamwork and a can-do attitude
  • Advanced computer skills (e.g., Excel filtering and advanced features, Google/Gmail, etc.)
  • Strong communication skills (verbal and written)

Work Requirements

• Travel: Local travel may be required, up to 30 miles one way
• Physical Demands: Ability to lift up to 20 lbs. independently and assist with resident transfers involving greater weights as part of a team; ability to stand for extended periods; ability to travel to patient locations (e.g., home, hospital, SNF); fine motor skills and visual acuity required

Schedule & Flexibility

(optional, add if applicable) Ex: 6-hour facility shifts for full-time positions (rounds generally start between 7-10 a.m.) No on-call or overnights

Compensation & Benefits

Pay Range: $19-$24

Employees must be able to perform the essential functions of this position satisfactorily, with or without reasonable accommodation. Theoria Medical conducts criminal background checks and pre-employment drug testing on all candidates upon acceptance of a contingent offer.