Light Industrial Associate (Seasonal)

About the Role

Merchology seeks a Post-Production Associate for our Operations team. Reporting to the Shipping Supervisor, the Post-Production Associate is a critical role that will ensure Merchology products are professionally and purposefully shipped to the satisfaction of our domestic and international customers. This is a seasonal opportunity (starting in October and completing in January).

Primary Responsibilities

A successful Post-Production Associate will:

• Take ownership and accountability for all safety and quality incidents within your area of responsibility.
• Be responsible for batch, domestic, and international shipping of customer orders.
• Communicate via email and HubSpot with customer service and other departments to troubleshoot order issues.
• Create shipping and fulfillment transactions for returns to suppliers and vendors.
• Troubleshoot customer returns for wrong address, missed decoration, or cancellations.
• Assist with post and shipping functions as needed.

Qualifications

• High school diploma or equivalent
• 0-2 years of experience in shipping or production role
• Basic computer skills
• Positive and collaborative attitude
• Ability to follow written and verbal processes in English
• Proficiency in Microsoft Office; NetSuite, HubSpot, ShipHawk preferred
• Spanish bilingual a plus

Benefits

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-term disability insurance options
• Company-paid life insurance
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees

Schedule

1st Shift 6 am to 2:30 pm

Pay

$17 hr.