Lifestyle & Owner Relations Manager, Nexo Miami

Key Responsibilities

• Curate weekly and monthly onsite programming for guests and owners
• Coordinate events such as wellness classes, cocktail hours, chef experiences, networking events, beach activations, and local collaborations
• Create a hospitality experience that feels personalized and exclusive
• Act as a high-touch concierge resource for guests during their stay
• Anticipate guest needs and proactively enhance the experience
• Work closely with local vendors and operators to deliver premium experiences
• Build and maintain relationships with restaurants, fitness studios, nightlife venues, spas, beach clubs, retailers, and experience providers throughout Miami
• Develop exclusive guest perks and VIP offerings through local partnerships
• Curate and manage the Nexo Guest Passport program, including discounts, preferred access, and local experiences
• Carefully monitor owner requests and ensure timely follow-up
• Build trust and long-term relationships with a high-profile ownership group
• Share operational insights and help create a seamless ownership experience

Qualifications

• 3+ years of experience in luxury hospitality, events, partnerships, concierge services, lifestyle programming, or owner relations
• Strong knowledge of Miami hospitality, nightlife, dining, wellness, and cultural scene
• Existing local relationships and vendor connections strongly preferred
• Exceptional communication and relationship-building skills
• Highly organized with strong attention to detail
• Comfortable working with high-profile guests and owners
• Ability to multitask in a fast-paced hospitality environment
• Experience in hotels, luxury residential, private clubs, or lifestyle brands preferred