Lifestyle Director

About the Role

This position focuses on strategic planning and marketing of all resident programs within an HOA Community, combining big-picture thinking with tactical execution for events and activities such as recreational, social, travel, cultural, educational, and entertainment programs.

Responsibilities

• Partner with the Community Manager to identify, coordinate, and market all community events, classes, programs, and services.
• Coordinate the development and distribution of the Association newsletter and other lifestyle public relations and marketing publications.
• Oversee support staff and facilitators to ensure facilities, events, classes, and customer service meet resident needs.
• Develop an active volunteer program among residents, soliciting input and involvement to stimulate awareness and participation.
• Work with residents to establish interest groups and chartered clubs.
• Secure entertainment, food, decorations, and other items necessary to carry out events.
• Oversee the operation of the membership desk and/or retail counter, including staffing, policy implementation, asset control, and documentation. Interview, select, and develop Member Services team members.
• Manage the room reservation system for all recreation center spaces, including clubs, meetings, fitness activities, private functions, and Association events.
• Facilitate and present New Resident Orientation.
• Attend Board, club, and committee meetings.
• Assess event success through focus groups and evaluations.
• Perform other duties as directed.

Requirements

• Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy of an HOA Community.
• Effective and dynamic public speaking skills.
• Strong interpersonal and communication skills with high energy, initiative, and enthusiasm.
• Proficiency with Microsoft Office Suite, database software, internet and website portals, point-of-sale systems, and registration processes.
• Ability to lead people and achieve results through others.
• Experience interacting positively and effectively with staff, volunteers, and board members at all levels.
• Ability to organize and manage multiple priorities while meeting deadlines.
• Skill in multi-tasking with frequent interruptions, changes, and delays while remaining focused.
• Strong problem-solving, judgment, and decision-making abilities.
• Ability to adapt and adjust to change.

Physical Demands & Work Environment

• Position involves sitting, standing, and movement throughout the day.
• Must be able to lift, carry, and manage equipment and supplies up to 50 pounds.
• Ability to set up and break down events as needed.
• Use of a ladder and participation in training others on activity rules.
• Work alternates between indoor (controlled climate, proper lighting) and outdoor (variable climate and lighting) settings.
• Extended computer use in an office environment.
• Capable of working extended hours, including evenings, weekends, and holidays.