Jobs · Customer Service · Illinois

Lifeguard

Customer Service$19.6/hrPart-time

PRIMARY DUTIES AND RESPONSIBILITIES

  • Interact with guests in a manner that ensures the most enjoyable experience for all RJKCCC guests.
  • Direct and answer to questions as needed.
  • Maintain a professional attitude and approach to problem solving.
  • Provide oversight to the day-to-day activities of the aquatic’s programs and facilities.
  • Maintain all public and restricted areas in a neat and clean fashion.
  • Maintain activities on schedule ensuring that events and activities begin and end on time.
  • Maintain all equipment assigned to the aquatic facilities, ensuring it is maintained and properly utilized.
  • Follow and enforce equipment checkout program.
  • Report defects, necessary repairs, etc.
  • Follow and ensure adherence to The Salvation Army Policies and Procedures.
  • Maintain the Code of Ethics policy established for the Kroc Center.
  • Avoid crowded conditions and maximize service efficiency by directing guests.
  • Answer incoming calls quickly and politely, answer basic questions, or refer more in-depth inquiries to an appropriate staff member.
  • Maintain a safe working environment by immediately correcting and/or reporting any potentially unsafe conditions.
  • Ensure guest safety by following and enforcing The Salvation Army Policies and Procedures.
  • Report all harmful problems with facilities to the Aquatics Manager.
  • Ensure liability injuries are reported timely and according to procedure.
  • Generate legible and accurate accident and incident reports as required.
  • Report any suspicion of Child Abuse to the appropriate supervisor and Child Protective Services.
  • Cookpilot emergency situations with guests.
  • Work in a cooperative manner with the other staff, discussing any problems that may be occurring with the Aquatics Manager.
  • Refer guests with spiritual needs or questions to appropriate officers/pastors.

EDUCATION AND EXPERIENCE

  • High School Diploma required, preferred.
  • Minimum age of 18 preferred.
  • Possession of current certificates in American Red Cross First Aid or First Aid For Public Safety Personnel (Title22) or above; CPR for the Professional Rescuer (CPR Pro), and Lifeguard Training.
  • Equivalent training certificates may be accepted.

COMPETENCIES

  • Ability to swim with proficiency and endurance.
  • Successfully complete a 200-yard swim in less than 5 minutes, tread water for 2 minutes (no hands), and retrieve a 10 lbs. dive brick from the bottom and swim 10 yards with it.
  • Knowledge of basic swimming techniques and ability to teach swimming to all age groups.
  • Good communication and interpersonal skills.
  • Demonstrated ability to use initiative and be a self-starter.
  • An attention to detail.
  • A positive attitude and the ability to be flexible considering changing job situations/priorities.
  • A philosophy of education and child development, which is consistent with that of the Center and The Salvation Army.
  • The capability to teach swimming to all age groups.
  • A willingness to promote the mission of The RJKCCC.

POSITION LIMITATIONS

  • This individual will accurately represent the mission of The RJKCCC.
  • This individual will keep Aquatics Manager informed of all critical issues relating to his/her area of responsibility.
  • This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.

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