Lifecycle Analyst

About the role

We are seeking a Customer Account Lifecycle Analyst to manage a territory’s asset records for the lifecycle of the contract and/or T&M service events. This role ensures accurate books and records while enhancing overall customer satisfaction.

Responsibilities

• Own the order-to-invoice relationship with external customers for assets, service contracts, and T&M events.
• Build relationships with internal partners, including Sales Representatives, Regional Service Managers, Performance Controlling, to effectively manage your assigned territory.
• Collaborate with Collections department to resolve invoice disputes and support timely customer payments.
• Support in improvement and digitalization projects within the organization, leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
• Conduct problem analysis and support corrective actions using RCCA (Root Cause & Corrective Action) tools and methodologies.
• Participate in SAP project, including gathering business requirements, creating documentation, and supporting User Acceptance Testing (UAT).

Requirements

• 5+ years of professional experience in accounting and/or finance (preferred)
• BS/BS in Accounting, Finance, Business, or related field (preferred)
• Proficient with MS Office tools (strong Excel skills are essential; experience with PowerApps is a plus)
• Experience working in SAP (preferred)
• Solid understanding of IFRS standards, with the ability to research booking activities, resolve discrepancies, and influence key financial KPIs.
• Experience in process improvement, digitalization, project management, or similar roles.
• Strong interpersonal and communication skills, with the ability to interact effectively across all organizational levels.
• Demonstrated change management capabilities.
• Ability to travel up to 7% as needed.

Qualifications

• Experience in process improvement, digitalization, project management, or similar roles.
• Strong interpersonal and communication skills, with the ability to interact effectively across all organizational levels.
• Demonstrated change management capabilities.
• Ability to travel up to 7% as needed.

Skills

• Experience in process improvement, digitalization, project management, or similar roles.
• Strong interpersonal and communication skills, with the ability to interact effectively across all organizational levels.
• Demonstrated change management capabilities.
• Ability to travel up to 7% as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The Base Pay Range For This Position Is $73,030 - $100,419 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

This hybrid position is available at both our Malvern, PA and Cary, NC offices.