Life Sciences Project Manager

Job Description

The Life Sciences Project Manager is responsible for the full Implementation Cycles and the Customer Experience Management associated with the client Life Sciences solutions. Projects can be both internal and external. The Full Implementation Project Cycle includes participation in the Sales process, initiating the implementation project, executing on its deliverables, and successfully transitioning to support.

The Project Manager will lead the implementations collect, organize, and distribute project data such as customer satisfaction, risks and issues, and revenue forecast. The Customer Experience Management is key to the success of the Life Sciences strategy and is required to drive a high level of coordination between the different client departments/functions and Customer teams to ensure a smooth implementation and ongoing customer satisfaction.

Primary Duties and Responsibilities

• Developing and communicating the project plan to Customer leadership.
• Developing and regularly maintaining the project schedule.
• Hold regular meetings with internal/external project teams to check/monitor progress.
• Regularly update internal management stakeholders on high level project status.
• Advise the customer on managing organizational change (Change Management).
• Lead Change Management workshops/presentations to engage customer lab staff.
• Manage and communicate project risks impacting the project or organization.
• Engage local sales and service teams to create a sustainable product placement.
• Participate in continuous improvement sessions to the further professionalize the PMO.
• Attention to detail for review of order configurations prior to manufacturing requests.
• Cook up and coordinate install and application resources.

Customer Experience Management Responsibilities

• Interface effectively with the different client departments to manage cross functional processes and resolve issues impacting customers.
• Supports sales partners’ efforts to attain business objectives.
• Continuously benchmark customer processes through Business Reviews, focusing on market trends and customer needs to identify opportunities for process improvement and differentiated services.
• Manage customer perceptions by leading communications through both regular formal business reviews and informal periodic calls/visits.

Minimum Qualifications

• Demonstrated leadership, motivational and organizational skills with a proven track record of accomplishments in cross-functional projects/teams/programs
• Demonstrated effective interpersonal skills, including effective internal and external communications and crisis/conflict resolution skills
• Demonstrated effective knowledge of Project Management, Risk Management and Change Management
• Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
• Excellent Communication and Presentation Skills
• Willing and able to travel up to 20%

Education and Experience

• Relevant Technical/Scientific BA / BS degree (Biomedical Engineering, Mechanical, Electrical, Computer / Systems Engineering / …) preferred
• History in healthcare or medical device industry
• Agile or PMP certification with license #
• Relevant IT/LIS/EMR/HealthCare/Automation Project Management experience across integrated systems is a plus
• Relevant Project Management training with a minimum of 3 years project management experience in a technical or laboratory customer environment required
• Experience with critical delivery projects
• PMP Certification
• LEAN/ Six Sigma Knowledge Preferred
• Quality System Management a plus