Life Sciences Experience Design Strategy Senior Manager

Position Summary

Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing access to healthcare, and leading a well-being revolution. Where you find innovators committed to sustainable progress, you'll find Deloitte's Life Sciences & Health Care practice. Our leaders work side-by-side to orchestrate and deliver on the business of science and health. We bring trusted, flexible approaches that help foster innovation, harness new technologies, and formulate consumer-driven strategies to engineer a digitally enabled, equitable future of health.

Work you'll do

• Lead multiple experience design strategy workstreams across patient services, customer engagement, and commercial operations for Life Sciences clients.
• Partner with senior client stakeholders to define experience strategies that address business and human needs and drive measurable outcomes.
• Translate business questions and user insights into design strategies, executive recommendations, and roadmaps.
• Connect experience strategy to digital product execution through product roadmaps, user stories, agile delivery, and technology implementation.
• Lead working sessions, executive readouts, and deliverables while managing scope, timelines, risks, dependencies, and client needs.
• Work alongside cross-functional peers and leaders to support practice growth through proposals, solution shaping, and thought leadership.
• Champion and advocate for the role of experience both with clients and while coaching and developing teams.

Qualifications

• 10+ years of experience delivering consulting engagements in experience design strategy, product strategy, service design, or human-centered design in commercial or digital environments.
• 8+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations.
• 8+ years of experience in the US Life Sciences sector, including patient journeys, health care provider engagement models, and commercial operating environments.
• 8+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting.
• 2+ years of experience using AI tools in workflows or client delivery.
• 8+ years of experience working on or alongside digital product design and delivery teams, including roadmap development, user story development, and agile delivery.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.