Life Science Service Specialist (MALDI, PPSQ, and LABNIRS)

About the role

Shimadzu Scientific Instruments is seeking a Life Science Service Specialist to join our team! In this role, you will provide field-based service support for advanced Biotech and Life Science instrumentation.

Responsibilities

• Provide hands-on repair, maintenance, installation, and troubleshooting support for assigned Biotech and Life Science products sold by Shimadzu Scientific Instruments or its representatives.
• Travel extensively to support customer service needs, including frequent overnight travel.
• Support customers at multiple work sites during the course of a business day or work week, depending on territory needs and service demand.
• Perform instrument installations and repairs efficiently, professionally, and in accordance with company service standards.
• Provide technical training to customers, service personnel, technical support teams, and less experienced field personnel.
• Deliver telephone-based technical support to customers and field personnel, including guidance on repairs, maintenance, installations, documentation, and repair parts needs.
• Support Shimadzu customers in a professional, responsive manner while helping maintain a high-quality service experience across the territory.
• Accurately document and report repairs, service activities, product failures, parts usage, and related service information in a timely manner.
• Provide design change or product improvement recommendations when applicable based on field service experience and product performance.
• Help develop preventive maintenance procedures for assigned products as required.

Requirements

• An associate’s degree in Electrical Engineering or Technology is required.
• A bachelor’s degree in a Life Science discipline is highly preferred.
• At least three years of field or in-house instrumentation repair experience, or equivalent experience with similar products, is required.
• Strong hands-on troubleshooting, repair, installation, and maintenance experience with scientific instrumentation is required.
• Working knowledge of electronics, biotechnology products, computer systems, customer relations, report preparation, and organizational practices is required.
• Experience with Shimadzu products, life science instrumentation, MALDI systems, or related analytical instrumentation is a plus.
• Strong customer service, communication, training, documentation, and problem-solving skills are required.
• Ability and willingness to travel extensively across a multi-state territory is required.

Qualifications

• Strong hands-on troubleshooting, repair, installation, and maintenance experience with scientific instrumentation is required.
• Experience with Shimadzu products, life science instrumentation, MALDI systems, or related analytical instrumentation is a plus.
• Strong customer service, communication, training, documentation, and problem-solving skills are required.
• Ability and willingness to travel extensively across a multi-state territory is required.