Life Safety Inspection Manager

Responsibilities

• Field Team Leadership
  • Direct oversight of fire alarm, sprinkler, extinguisher, and suppression technicians.
  • Daily dispatch and labor planning to ensure efficient scheduling and appropriate skill set assignments.
  • Daily review of completed work orders to ensure readiness for billing.
  • Review and approval of daily/weekly timecards and payroll for accuracy and overtime control.
  • Conduct regular in-field visits for quality control, safety, and coaching purposes.
• Operational Execution
  • Manage work orders to ensure timely completion of repairs, inspections, and follow-up deficiencies.
  • Actively monitor and reduce backlog to avoid aged work orders, missed inspections, or delayed repairs.
  • Confirm jobs are properly prepared (materials, documents, tools) and inspection-ready before dispatch.
• Customer Service Support
  • Handle on-site customer issues, rework needs, or delays before escalating to the Total Service Manager.
  • Conduct periodic quality control on inspections and repairs to ensure code compliance and customer satisfaction.
• Scheduling & Dispatching
  • Assign work orders to technicians based on availability, skill set, location, and job priority.
  • Coordinate scheduling details with customers and subcontractors as needed.
  • Maintain a forward-looking schedule with at least 45 days of inspections planned in advance.
  • Route technicians strategically to minimize drive time and maximize billable efficiency.
• Team Development & Performance
  • Develop technician skill sets and assist with NICET certifications, licensing, or on-the-job training.
  • Provide input on performance evaluations, coaching, and disciplinary actions.
  • Foster a positive work environment aligned with safety, accountability, and growth.
• Safety & Compliance
  • Ensure proper PPE, safe practices, and incident reporting protocols are followed on job sites.
  • Verify that tools, ladders, test equipment, and vehicles are maintained, tracked, and used properly.
  • Support audits or inspections related to NFPA, OSHA, AHJ, and company standards.
• Internal Collaboration
  • Work closely with schedulers and dispatch to make real-time adjustments and solve technician issues.
  • Coordinate technician crossover for inspection/repairs post-project when needed.
  • Support procurement and tracking of technician materials, tools, and equipment.
  • Assist in conducting interviews and hiring for new technicians.
  • Manage or monitor third-party vendors or subcontractors.
  • Provide weekly updates or reports to the Total Service Manager on field performance.