Life Coach (Overnight- 11:30pm - 8am Thurs - Monday)

YWCA Seattle King Snohomish is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. We’re women and BIPOC-led, family-centered, and supportive of employees.

About the role

The Edmonds New Start Center (EDNSC) is a new 24/7 Emergency Housing facility operated by the YWCA of Seattle | King | Snohomish, located in Edmonds, Washington. The center provides safe, supportive housing for up to 45 individuals transitioning from homelessness to permanent housing. Clients have access to a range of onsite services, including case management, life skills training, and connections to healthcare, employment, and other community resources, all designed to support their journey toward stability and self-sufficiency. The center fosters a compassionate, community-focused environment where clients can rebuild their lives with dignity, independence, and hope.

Life Coaches work with clients in an emergency housing setting to support their transition into permanent housing. The Thursday through Monday, 11:30 p.m. to 8:00 a.m. Overnight Life Coach plays a critical role in maintaining a safe, welcoming, and supportive environment for all residents during overnight hours. This position provides crisis intervention, de-escalation, safety monitoring, and client support throughout the night, responds to resident needs and emergencies, conducts regular facility rounds, completes required documentation, and helps ensure the overall safety and security of the building. Overnight Life Coaches also assist with new client arrivals when needed, support residents in accessing immediate resources, reinforce program expectations, and communicate important client updates to the daytime team to promote continuity of care.

Responsibilities

• Provide high-quality, structured, culturally responsive, and consistent in-person trauma-informed case management, resource coordination, and stability planning.
• Utilize principles of Motivational Interviewing, Housing First, and Harm Reduction to assist clients with the development of a Housing Stability Action Plan.
• Conduct periodic room inspections to ensure client rooms and bathrooms are clean, neat, and free of damage.
• Help prepare and distribute daily cold-prepared meals to clients.
• Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions.
• Treat all visitors, clients, staff, and volunteers with respect and dignity regardless of race, ethnic background, gender, or socioeconomic background.
• Maintain working knowledge of fire, safety, and disaster plans related to emergency situations and conditions.
• Maintain confidentiality of all clients, visitors, and staff by not giving out any information without Supervisor approval.
• De-escalate conflicts or crises between clients and/or other individuals and direct them to appropriate staff who can provide next steps.
• Maintain accurate client records, including case notes, assessments, and progress reports.
• Understand and follow all policies in the EDNSC Staff Handbook as well as other YWCA policies and procedures.

The duties listed above are representative of the essential functions of the position. Other duties may be assigned as needed.

Requirements

• Bachelor’s Degree in social services related field with at least two years of case management experience working with low-income, homeless, and chronically homeless households. Prefer chemical dependency and/or mental health background.
• OR Associate's Degree in social services related field with at least five years of case management experience working with low-income, homeless, and chronically homeless.
• Any combination of skills and experience demonstrates the ability to perform this job effectively.
• Comprehensive understanding of issues around homelessness, poverty, and trauma, especially as they affect specific populations, including but not limited to veterans, families, the elderly & disabled, people who live with chronic mental illness, youth, LGBTQI people, immigrants & refugees, and people of color.
• Knowledge of and/or experience as a service provider with any of the following: crisis intervention, victims of domestic violence, child abuse, substance abuse, mental health, welfare rights, case management, sexual assault, employment services, child development, and positive parenting skills.
• Knowledge of services available in Snohomish County and the greater Puget Sound region for low-income individuals or those experiencing homelessness.
• Strong organizational, time management, and prioritization skills, with the ability to manage multiple clients and tasks simultaneously.
• Attention to detail, oral and written communication, organizing/time management, initiative, collaboration, ethics, and integrity.
• Basic computer literacy with ability to use Outlook, Microsoft Word, Excel, and SharePoint.
• Ability to respond appropriately in emergency situations, including de-escalation, crisis response, and safety protocols.
• Experience working with culturally diverse populations, including BIPOC, LGBTQ+, immigrants, refugees, and differently abled individuals.
• Ability to listen and respond appropriately to client needs and concerns.
• Maintain professional client/staff boundaries in accordance with YWCA Policy.
• Ability to maintain calm, caring, and professional demeanor (especially in stressful situations).

Schedule

Thursday through Monday, 11:30 p.m. to 8:00 a.m. (overnight).

Pay

Hourly Rate: $28.00

Benefits

• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans.
• At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan.
• After two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

Physical Requirements

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Continuously exchanges information through listening and talking with clients, agency staff, volunteers, and individuals in the community.
• Frequently stands, walks, sits, and climbs in performing duties in the workspace.
• Frequently reaches and grasps in using telephones, computers, fax machines, and other office equipment and supplies.
• All positions at YWCA of Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients.
• Frequently lifts and carries up to 5 lbs. of paperwork, files, and materials, occasionally up to 40 lbs. of food, hygiene supplies, clothing, or other items.
• In emergent situations, able to move about the facility quickly following emergency protocols.

Continuously over 80% time; Frequently 20-80% time; and occasionally under 20% time.

YWCA encourages applicants with a variety of experiences to apply! At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity. Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.

Mental Health Considerations

All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines.