Life Coach

Responsibilities

• Provide effective solutions and suggestions on home, workplace, and community issues.
• Provide telephonic and/or face to face support and education to The Health Plan (THP) members.
• Establish proficiency in THP programs and applications necessary to perform the functions of Life Coach in the care management platform, HEART, Healthwise, and any other relevant program(s).
• Counsel and advise clients to improve professional skills.
• Offer possible solutions to address professional needs.
• Involves clients in motivational interviewing and engagement strategies to better identify client needs.
• Apply knowledge of resume development, job opportunities, and interviewing skills and techniques to assist the clients with their needs.
• Affirm member needs such as housing, transportation or food insecurities, and make referrals to appropriate resources.
• Afford assistance with identifying education/training opportunities and financial assistance that may be available.
• Afford assistance with understanding budgeting and finances to help promote mental wellness.
• Coordinates with health coach team to help provide a holistic care plan, inclusive of both social and health wellbeing.
• Deal with the client with a positive and empathetic attitude to make them feel comfortable.

Requirements

• Required College degree or three years of related experience and/or training or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Strong motivational and convincing power.
• Ability to counsel clients of all ages and problems.
• A well organized and pleasing personality.
• Excellent knowledge of available social services.
• Ability to understand client needs and develop client-specific engagement processes that will be most successful.
• Technical writing skills.
• Research skills.
• Knowledge of Microsoft Office programs.

Desired

• Desired Certification in Life Coaching from an accredited body such as the International Coaching Federation (ICF).
• Experience working with Medicaid, WVCHIP, or other disadvantaged populations.