Life Care Specialist

About the role

Facilitates underwriting process for life insurance applications submitted by financial advisors/agents. Works closely with Life Care Associate and other team members to ensure client satisfaction.

Responsibilities

• Assist financial advisors/agents in completing life insurance applications
• Develop and maintain contacts at insurance carriers
• Keep abreast of product updates and underwriting guidelines
• Update life team on various issues related to underwriting
• Work with licensing team on issues related to submitted business
• Determine risk class quoted and review any medical information submitted with the application to ensure the PI currently qualifies for the quoted risk class
• Communicate with insurance company regarding submitted applications
• Update agency management system as case moves through underwriting process
• Provide status updates via email or phone to financial advisors/agents
• Review medical records to ensure all necessary items are received to avoid delay and to determine if quoted risk class will still apply based on information obtained in medical records
• Forward medical records to the carrier to match to client file and reviewed by the underwriter
• Work with in-house underwriter to assess whether the risk class is appropriate based on information obtained and when cases are approved “other than as applied for”
• Absorb informal applications for preliminary underwriting decision
• Review underwriting decision updating internal record to reflect final benefit and premium amounts
• Back-up assistance for illustrations
• Second level review of submitted applications
• Request updated illustrations for cases issued “other than applied for”
• Perform other duties and responsibilities as assigned

Requirements

• High School Diploma and a minimum of five (5) years experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service
• Bachelor’s Degree Preferred
• Life, Health and Variable Annuities License is helpful but not required

Qualifications

• Advanced knowledge of principles, practices, and procedures of general office concepts
• Policies that govern personal life insurance operations
• Process flows within specific assigned functional area
• Regulations for specific assigned functional area

Skills

• Advanced skill in communicating detailed information provided by insurance company to clearly provide financial advisors/agents with status and course of action
• Relaying information to insurance carriers to help ensure best offers are received for clients
• Identifying potential issues related to life insurance underwriting
• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases

Benefits

• Total compensation includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions
• Eligible for benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave

Workstyle

Hybrid

Company Culture

• Five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve)
• Core values of client-first, integrity, independence and a conservative, long-term view
• Expectations for associates to grow professionally and inspire others to do the same
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

Equal Opportunity Employer

We honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.