Life, Annuity & Group Benefits Operations Consultant - Senior Associate
Responsibilities
- Analyzing complex customer service operations within the life, annuity, and group benefits sectors
- Developing and implementing business process modeling to enhance service delivery models
- Utilizing business data analytics to provide insights into customer satisfaction and service excellence
- Conducting customer analysis to identify trends and improve customer relationship management
- Collaborating with teams to redesign processes for optimized service delivery
- Leveraging industry trend analysis to inform strategic customer development initiatives
- Engaging in market research to support customer insight and market understanding
- Leveraging analytical thinking to address client support challenges and drive operational improvements
- Facilitating active listening and accepting feedback to refine customer service strategies
- Embracing change and fostering creativity to adapt to evolving client needs and industry dynamics
Requirements
- At least a Bachelor's degree
- At least 4 years of experience
- Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, Risk Management/Insurance
- Demonstrating analytical thinking and business data analytics skills
- Utilizing customer relationship management and strategic customer development skills
- Excelling in customer service management and service delivery models
- Embracing change and learning agility in dynamic environments
- Navigating industry trend analysis and market insight for insurance clients
- Developing process redesign and qualitative analysis capabilities
Qualifications
At least a Bachelor's degree
At least 4 years of experience
Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, Risk Management/Insurance
Skills
Demonstrating analytical thinking and business data analytics skills
Utilizing customer relationship management and strategic customer development skills
Excelling in customer service management and service delivery models
Embracing change and learning agility in dynamic environments
Navigating industry trend analysis and market insight for insurance clients
Developing process redesign and qualitative analysis capabilities
Benefits
The salary range for this position is: $77,000 - $202,000.
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
All hired individuals are eligible for an annual discretionary bonus.
Pay
$77,000 - $202,000
Schedule
Full time