Life, Annuity & Group Benefits Operations Consultant - Manager
About the role
A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth.
Responsibilities
- Supervise, develop, and coach teams to deliver exceptional work
- Manage client service accounts and drive project workstreams
- Analyze and solve complex problems to develop deliverables
- Operationalize business strategies for Insurance clients
- Transform operational chain functions through operational improvements
- Foster a culture of continuous improvement and innovation
- Maintain rigorous standards of integrity and authenticity in every client interaction
- Implement strategic planning and execution for client projects
Requirements
- Bachelor's Degree
- 5 years of combined experience in Consulting and the Insurance industry
Qualifications
- Bachelor's Degree in Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research preferred
- Operationalizing business strategies for Insurance clients
- Transforming supply chain functions
- Managing complex business initiatives
- Building and maintaining client relationships
- Delivering strategic and creative business results
- Encouraging innovation and team development
- Conducting quantitative and qualitative benchmarking
- Developing Insurance thought leadership
Skills
- Develop new skills outside of comfort zone
- Act to resolve issues which prevent the team working effectively
- Coach others, recognise their strengths, and encourage them to take ownership of their personal development
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations
- Address sub-standard work or work that does not meet firm's/client's expectations
- Use data and insights to inform conclusions and support decision-making
- Develop a point of view on key global trends, and how they impact clients
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties
- Simplify complex messages, highlighting and summarizing key points
- Uphold the firm's code of ethics and business conduct
Benefits
- The salary range for this position is: $99,000 - $232,000.
- Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
- All hired individuals are eligible for an annual discretionary bonus.
- PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
Pay
- The salary range for this position is: $99,000 - $232,000.
Schedule
- Full time