LICENSING PROGRAM MANAGER I

About the role

The Licensing Program Manager (LPM) I in the Community Care Licensing Division (CCLD), Adult and Senior Care Program, is responsible for monitoring and supervising the activities of a unit of Licensing Program Analysts. The role performs quality assurance reviews, plans and conducts individual and group training, reviews complaint investigations, provides technical and supervisory direction in the office and the field, and reviews monthly intake and production reports. The LPM I may act as the Division representative with other agencies, recruit and hire new staff, meet with facility representatives, and recommend administrative actions against noncompliant licensees. The LPM I supports the office in maintaining CCLD Policies and Procedures. CCLD field experience preferred. The LPM I may travel throughout the State for meetings and miscellaneous reasons as occasions may arise. This position may be subject to overtime.

Responsibilities

• Monitor and supervise the activities of a unit of Licensing Program Analysts
• Perform quality assurance reviews
• Plan and conduct individual and group training
• Review complaint investigations
• Provide technical and supervisory direction in the office and the field
• Review monthly intake and production reports
• Act as the Division representative with other agencies
• Recruit and hire new staff
• Meet with facility representatives
• Recommend administrative actions against noncompliant licensees
• Support the office in maintaining CCLD Policies and Procedures

Requirements

• Must be authorized to work in the United States without the need for visa sponsorship by the start date of employment
• Must complete a Background Investigation and be cleared prior to being hired
• Subject to fingerprinting and a background check by Department of Justice and Federal Bureau of Investigation
• Must meet the Minimum Qualifications stated in the Classification Specification(s)
• Must include the position number and job control number on the STD 678 Examination/Employment Application in the Job Title section
• Must clearly state eligibility (e.g., list, transfer, etc.) in the Explanations section of the Examination/Employment Application
• Must complete employment history on the application form (STD 678) — resumes will not take the place of employment history
• Candidates who reside outside of California must provide proof of residence in California prior to being eligible for appointment
• Per Government Code Section 19990, no CDSS officer or employee shall engage in any employment, activity, or enterprise which is clearly inconsistent, incompatible, in conflict with, or inimical to his or her duties as a CDSS officer or employee — any offer of employment is contingent on meeting this requirement
• This position is designated under the Conflict-of-Interest Code

Qualifications

• Licensing Program Manager I classification
• Currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility
• CCLD field experience preferred

Skills

• Supervisory and lead experience
• Regulation enforcement experience
• Experience working with vulnerable populations

Pay

$7,416.00 - $9,213.00 per month. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Schedule

Permanent, Full Time. Hybrid telework schedule. This position may be subject to overtime.

Benefits

The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive. CDSS serves the most vulnerable people of California and promotes the health, safety, and quality of life of each person in community care through the administration of an effective and collaborative regulatory enforcement system.