Licensing Associate

About the role

We’re looking for an Associate, Licensing within Title & Registration to join our Operations in the Vehicle & Driver Compliance team. In this role, you will serve as the primary owner for title and registration transactions within your assigned states, ensuring vehicles remain legally titled and registered while providing outstanding service to clients.

Responsibilities

• Process vehicle title and registration transactions accurately while meeting established service-level expectations and processing deadlines.
• Maintain vehicle titles throughout the vehicle lifecycle, including registration renewals, duplicate registrations, registration corrections, buy lease-backs, duplicate titles, title corrections, lease assumptions, corporate name changes, ownership transfers, and specialty registration transactions.
• Manage monthly registration renewal calendars to ensure renewals are completed before expiration.
• Monitor Salesforce cases, work queues, emails, and workflow management tools daily to prioritize work based on urgency, client impact, and expiration dates.
• Accurately document transaction activity within Salesforce and other internal systems while participating in department projects and process improvement initiatives.
• Establish and maintain productive relationships with clients, dealerships, tag agents, state motor vehicle agencies, and other external partners, while proactively communicating transaction status and resolving processing barriers.
• Develop subject matter expertise for assigned states, research and resolve complex title and registration issues, and ensure compliance with applicable state regulations.
• Cross-train on additional state responsibilities and assist teammates by balancing workloads to support departmental performance goals and service commitments.

Requirements

• High School Diploma required.
• 2–4 years of professional office, fleet management, DMV, automotive, licensing, or customer service experience preferred.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills with the ability to prioritize multiple competing deadlines.
• Demonstrated attention to detail, commitment to accuracy, initiative, accountability, and the ability to work independently while contributing to a team environment.

Preferred Qualifications

• Education: College/University degree preferred.
• Previous title and registration processing experience strongly preferred.
• Automotive, fleet management, dealership, DMV, or tag agency experience highly desired.
• Proficiency with Microsoft Office, including Excel (sorting, filtering, formulas, data entry), Word, and Outlook.
• Experience using Salesforce or similar case management systems preferred.
• Ability to analyze problems and develop effective solutions.

Location

Owings Mills

Pay

The hiring base salary range for this position is $42,800 - $64,355 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.