Licensed Vocational Nurse - Intake Coordinator

General Role Description

The Central Intake Coordinator in Home Health provides administrative support to Central Intake Teams by adequately triaging incoming calls and entering referrals in operating system. Receives and communicates accurate referral information within Central Intake as well as to Branches.

Primary Responsibilities

• Answers phones and appropriately triages phone calls to Central Intake Teams.
• Effectively communicates patient/referral information to appropriate Central Intake Staff and branches.
• Obtains demographic and clinical information from clients, physicians office and other referral sources to compile referrals.
• Captures and relays information to Central Intake Nurses.
• Transfers High Tech/nurse specific referral calls to Central Intake Nurses.
• Triage incoming calls and messages from referral sources, etc. Relays messages as appropriate or transfer to voice mailbox.
• Provides general information about agency services to patient family, and other referral sources as needed.
• Data enter Central Intake and branch referrals into the mainframe as needed.
• Attends and participates in workshops, continuing educational programs, seminars, etc. to keep abreast of current departmental changes.
• Attends and participates in annual in-service training programs.
• Manages patient ping feed throughout the day, in applicable markets.
• Disseminate patient ping data to appropriate PCM, field clinicians, or sales representative, in applicable markets.

Required Qualifications

• LPN licensure in the state of practice
• 1+ years experience in office procedures.
• 1+ years Insurance/Medical experience.

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The hourly pay for this role will range from $16.55 to $24.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Benefits

• Life
• Emotional
• Physical
• Financial