Licensed Vacation Sales Executive *Future Opportunities*

About the Role

As a Sales Executive with timeshare experience, you will create meaningful moments for Owners, members, and guests. You will contribute to the success of the organization by using sales techniques to convert prospective owners into purchasers and reload existing Owners. The role involves developing relationships with prospective owners through referrals and leads, tailoring the sales experience to individual needs, and ensuring accurate and timely completion of all sales contract paperwork.

Responsibilities

• Maintain customer relationships post-sale to ensure satisfaction and develop future business opportunities (e.g., reloads, referrals, additional sales).
• Follow and adhere to the Consultative Sales Process when presenting to Owners and guests.
• Establish trust with prospective owners and Owners throughout the sales process to build ongoing rapport.
• Discover the needs of prospective owners and Owners through strategically layered questions and use this information to customize the sales presentation.
• Provide prospective owners and Owners a Sales Gallery, Property, and Model tour specific to their sale distribution site.
• Explain the features, advantages, and benefits of the product and advocate the appropriate number of points to accommodate vacation needs.
• Practice and improve sales scripts and presentations.
• Ensure a clear understanding of financing options and present them as an approach to ownership.
• Prepare for daily appointments/tours (e.g., review tour sheet, owner history, presentation details).
• Follow up on face-to-face interactions with email, phone, or mail correspondence and facilitate the use of Vacation Ownership Advisor.
• Answer Owner and customer questions regarding product information, servicing issues, construction, financing, maintenance, repairs, and appraisals.
• Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.
• Follow up on referrals/leads from Owners.
• Fulfill requests from Owners or prospects regarding pricing, property maps, descriptions, room locations, and portfolio/network information.
• Contact Owners to monitor satisfaction, inform them of promotions, and develop business opportunities (e.g., reloads, referrals).
• Develop and maintain records on customer contacts to support effective follow-up opportunities.
• Assure complete and accurate processing of documents pertaining to sales.
• Review details of contracts with prospective owners and Owners once they decide on a purchase.
• Thoroughly review loan applications and financial documents with customers to ensure proper completion.
• Monitor contract processing to minimize rescission decisions, provide owner assurance, and ensure timeliness of closings.
• Analyze problems and formulate strategies to overcome challenges in completing work quickly and with high quality.
• Complete the purchase summary worksheet at the end of each sale.
• Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade, and maximize reload opportunities.
• Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) effectively.
• Manage time effectively to attend daily team meetings, training sessions, and guest/Owner appointments punctually.
• Demonstrate bold persuasion skills and excellent phone/interpersonal communication skills.
• Understand the culture and processes of the organization.
• Improve sales presentations through self-critique, practice, and feedback from others (e.g., Sales Manager Coaches, Guests, Owners).
• Participate in formal training sessions offered by the management team.
• Maintain awareness of current events (e.g., news, sports, pop culture) and site location information to promote customer relationship building.
• Understand and abide by state and federal regulations around sales and marketing activity (e.g., Do Not Call Lists, State registrations, Exemptions).

Requirements

• High School Diploma or G.E.D. equivalent is preferred but not required.
• Minimum one-year of timeshare sales experience within the last 2 years.
• Proficiency in English and computer skills, specifically in Microsoft programs including Outlook, Excel, and Teams.
• Maintain an active and in-good standing professional Real Estate License where mandated by law.
• Willingness to work nights (occasionally), weekends, and holidays as required by business needs.
• Ability to perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and stand, sit, or walk for extended periods or entire work shifts.

Skills

• Personal Attributes: Dependability, Presentation, Positive Demeanor, Adaptability/Flexibility, Stress Tolerance, Integrity.
• Interpersonal Skills: Customer Service Orientation, Diversity Relations, Teamwork, Influence.
• Communication: Listening, English Language Proficiency, Applied Reading.
• Analytical Skills: Learning Job-Specific Tasks, Giving Sales Presentations.

Schedule

Maintain availability to work a fluctuating schedule based on business needs, which may include days, nights, weekends, and holidays.