Licensed Technician

About the role

VGM Fulfillment is a national leader in CPAP machine and resupply order fulfillment, operating as an employee‑owned company. The Licensed Technician will work onsite at the VGM warehouse in Phoenix, AZ, processing CPAP resupply orders and medical supplies for home medical equipment suppliers. Responsibilities include translating prescription settings, picking, setting, and shipping life‑sustaining devices, verifying order accuracy against prescriptions, handling incoming CPAP requests, maintaining HIPAA confidentiality, communicating order status, and responding to telephone and email inquiries. The role is fast‑paced with urgent deadlines, requiring strong personal drive and commitment to success. Hours are full‑time, Monday‑Friday, 1st shift [6am‑2:30pm].

Responsibilities

• Properly translate CPAP machine prescription settings received from home medical equipment suppliers
• Pick, set, and ship medical devices for all life‑sustaining machines (e.g., Adaptive Servo‑Ventilation)
• Oversee all medical device orders to check for accuracy to the prescription
• Handle incoming CPAP requests from vendors, patients, and manufacturers
• Follow strict HIPAA confidentiality guidelines
• Keep all parties informed of order status; maintain timely and accurate notes of customer interactions, recording inquiries, comments, and actions taken
• Answer telephone and emails promptly; take messages as needed and provide answers to questions from patients, staff, and manufacturing companies
• Be available to come in early and stay late as needed to support the business
• Maintain a clean and safe work environment to prevent accidents and injuries
• Maintain compliance, safety, and quality standards by adhering strictly to company policies and procedures
• Ability to obtain necessary licensing paid for by VGM to sustain the role and manage the renewal process
• While performing duties, assist with other departmental functions upon request
• Maintain a clear and organized work environment by keeping work areas tidy and free of hazards through regular cleaning and organization of tools, equipment, and materials

Qualifications

• Valid and active Iowa nursing license required (Licensed Practical Nurse, Registered Nurse, or Respiratory Therapist)
• Flexible with the ability to routinely adapt to change
• Ability to work in multiple software systems at a time
• Maintain a positive and professional attitude while working with others of varying backgrounds
• Set a positive example through personal attendance and time management
• Demonstrate accurate verbal and written communication skills with clients and coworkers
• Work cooperatively in a team environment to achieve business goals and growth opportunities
• Flexible in scheduling as one weekend a month may be required
• Ability to obtain necessary licensing paid for by VGM to sustain the role and manage the renewal process

Requirements

• Ability to lift up to 15 lbs at times
• Ability to stand and walk throughout the facility 25% of the workday
• Visual abilities to include reading, distance vision, and peripheral vision
• Strict adherence to all physical safety standards

Schedule

Full-time