Licensed Specialist/Coach - Health Insurance

About the role

The Specialist/Coach is responsible for working with the site Supervisors to execute on daily plans to drive improved sales performance from the Agents/Representatives. The Specialist/Coach will be actively engaged side by side with the Agents/Representatives providing coaching guidance real time as well as facilitating coaching calibrations in one-on-one and group settings. They are responsible to be the voice of the Agents/Representatives to the Supervisors and collaborate with the Supervisors to instill the Everise culture in a team that is focused and motivated.

Responsibilities

• Partner closely with the site Supervisors and Operations Manager to prioritize their coaching efforts in a manner that will best improve overall team performance.
• Coaches must have the experience of taking calls, applying training and proven proficiency in the role.
• Maintain the ability to assist on the phone if needed for consumer escalations.
• Support training initiatives and strategy.
• Coach Agents/Representatives to improve knowledge engages Consumers, compliantly enroll consumers into an appropriate plan, and enhance sales skills where appropriate.
• Collaborate with Operations Manager and site Supervisors to develop and then execute upon daily plan to drive improved performance.
• Drive high-performance sales, compliance and consumer experience standards and outcomes by executing on the details outlined within this Operations Guide as well as the Supervisor/Coach training.
• Recommend changes when necessary.
• Affiliate with UHS onsite and offsite staff.
• Complete Sales Efficiency Call Evaluation Forms daily by doing live call monitoring.

Qualifications

• Applicable health insurance license – Required
• Previous Call Center Experience – Required
• A minimum of one season of UHC Sales licensed experience – Required
• Intermediate to advance proficiency in Microsoft Office applications – Required
• Word, Excel, PowerPoint, Forms, Teams, Outlook
• Bilingual (English – Spanish) – Preferred