Licensed Property & Casualty Insurance Agent - Remote USA

About the Role

As a Licensed Property & Casualty Insurance Agent working remotely, you'll be a part of bringing humanity to business. You'll have ownership over resolving escalated or complex calls from customers, getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile.

What You'll Be Doing

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Some upselling of products or services to existing customers may be required

Requirements

• Active Property and Casualty License
• 6 months or more of customer service experience
• Recognize, apply, and clearly explain your product or service knowledge while maintaining integrity in protecting members' privacy
• Computer experience
• High speed internet (> 25 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

What You Can Expect

• Continuing education paid for by TTEC
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base pay of $20.50 per hour plus performance bonus opportunities
• Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Training & Development

Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you'll also have access to individualized coaching and thousands of free courses to support your growth.