Licensed Property and Casualty - Work from Home

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is recognized by our employees and the industry, with a 4.6/5 rating on Glassdoor and a growing collection of Best Place to Work awards. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work-at-home program, we believe great things happen when we work with people who think differently from us.

Requirements

• Must hold a property and casualty license in your state of residence
• Must be willing to release property and casualty appointments (no need to release Health or Life appointments)
• Must be able to work weekends
• Professionally handle a high volume of incoming calls including account, claim, and general questions
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs, and educate customers regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Effectively communicate with pet parents both verbally and in writing
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
• Experience with Salesforce Customer Relationship Management (CRM) systems is a plus
• Two years of customer service or call center experience
• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for pet parents
• Respond to pet parent emails with the aim of resolving issues by being proactive, patient, empathetic, and understanding
• Listen, understand, and take quick action
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

Work at Home Set-Up Requirements

• Wired Ethernet connection (20 Mb/s download, 10 Mb/s upload; wireless is not permitted)
• Monitor: Two 21” monitors (you supply one, Everise supplies one)
• Hard-wired broadband internet service via DSL, cable, or fiber optic (satellite, microwave, and cellular hotspot services are not permitted)
• The use of wireless connections to access Everise Work at Home systems is prohibited, even if encrypted
• Headset: You must supply your own (specific models will be shared during the interview process)
• Keyboard and mouse (supplied by Everise; some programs offer bring-your-own-device options)

Schedule

• Currently 30 hours per week (qualifies for benefits and PTO)
• Must be able to work weekends
• Flexibility to include evenings, possible holidays, and occasional overtime